Government Collection Specialist - 11.02.2026 CF

CBE Companies•Cedar Falls, IA

8d•$18 - $23•Onsite

About The Position

CBE Companies, a global provider of contact center services, is seeking a Government Collection Specialist for a class starting on November 2, 2026. CBE Companies has been providing quality jobs for over 90 years and offers excellent starting wages, potential for commissions, great benefits including tuition reimbursement and referral bonuses, ongoing training and support, and opportunities for advancement. CBE is recognized as a Top Workplace in the USA and prides itself on a diverse and inclusive corporate culture. They welcome both experienced professionals and those with limited experience who are eager to learn, providing best-in-class training and development to build transferable skills. CBE focuses on personal and professional growth, aiming to develop employees into leaders and offers unlimited opportunities for professional success in various fields such as Customer Service, Information Technology, Human Resources, Finance, Project Management, or Marketing. Our Government Collection Specialists work diligently to help consumers resolve their accounts while ensuring customer satisfaction and adhering to CBE and client standards, as well as all state and federal debt collection laws. The ideal candidate is motivated, works well in a team-oriented, competitive environment, possesses effective listening skills, a solution-driven mindset, documents calls accurately, and provides excellent customer service. CBE fosters a small-team dynamic to ensure new hires feel supported and provides ample resources for success in a competitive and fun work environment.

Requirements

U.S. Citizenship or 3-year legal residence
Motivated
Engaged
Disciplined
Personable
Competitive
Problem solver
Eager
Outgoing
Reliable
Effective Communicator

Responsibilities

Provide excellent customer service to all consumers and third parties on both inbound and outbound calls
Handle between 100-150 calls per day
Work with consumers to come to a resolution on their account
Utilize a call flow that guides you through your calls
Locate consumer contact information
Positively and efficiently implement changes required by the client
Review statistics that are sent by management to ensure job requirements are being met
Work with CBE’s management team on your personal growth and positively execute on areas of improvement and opportunity
Work in a positive and collaborative manner with co-workers