Customer Service/Collection Agent - HVC 11.02.2026 CF

LocateSmarter • Cedar Falls, IA

6d • Onsite

About The Position

As a Collection Associate, you will be responsible for assisting consumers to resolve their accounts in a manner that is ethical, legal, professional, timely, and transparent. To succeed, you should enjoy a fast-paced, dynamic, customer service and deadline-oriented environment. CBE provides 3 weeks paid training and supports you every step of the way! Strong Belief in Promote from Within (Your New Career is up to you).

Requirements

• At least 18 years of age
• High School Diploma or GED
• 9+ months of work history (customer service experience preferred)
• Computer and typing skills required
• Excellent attendance
• Self-starter with great attention to detail
• Customer service mindset
• Strong communication, persuasion, and negotiation skills
• Ability to handle multiple tasks simultaneously
• Strong work ethic
• A competitive spirit, an unrelenting drive to be the best
• Ability to learn new information and integrate processes

Responsibilities

• Achieve schedule adherence and compliance expectations
• Meet productivity and call quality standards as set by the company
• Problem solving skills & ability to recommend solutions

Benefits

• Competitive Pay
• Commission
• 3 weeks paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED