Collection Specialist

GFL Environmental Inc. • Southfield, MI

2d • Hybrid

About The Position

GFL Environmental is looking for a Collections Specialist to join our team out of our Southfield, Michigan Office! The Collections Specialist will perform, administer, and coordinate all collection functions to reduce the aging of client A/R through review, analysis, and communication with clients. This is a hands-on position that involves communicating with clients and employees.

Requirements

• At least two years (2) of collection experience
• Working knowledge of Google Workspace
• Must be able to work a flexible schedule
• Proficient computer and math skills
• Self-starter with the ability to manage multiple tasks and meet deadlines
• Proven interpersonal, organizational, analytical and problem-solving skills
• Strong communication with outstanding phone etiquette and interpersonal skills
• Able to work efficiently as a part of a team as well as independently
• Possess strong logic, ability to take initiative and able to negotiate
• Valid work authorization in the country where the job is located is required.

Responsibilities

• Daily collection calls (Outbound/Inbound)
• Contact customers regarding overdue accounts and determine reasons for non-payment
• Maintain accurate records of all collection activities, conversations, and payment commitments with customers
• Monitor customer accounts for non-payment, late payment and other irregularities
• Process credit card payments
• Use skip tracing techniques to locate customers
• Research/investigate historical data and resolve payment discrepancies and provide backups to customers
• Respond to customer questions and requests and resolve those questions/issues
• Complying with applicable laws, regulations, policies and procedures
• Overcome stall tactics and objection by suggesting different options for debt payment
• Follow company policies, procedures, and directives from supervisors/managers
• Perform other duties and responsibilities as required or requested by management

Benefits

• 4 medical plan options including a HSA with employer contribution & match program
• dental
• vision coverage
• Employee Assistance Program with free counseling services
• Paid time off
• 401(k) with an employer match
• competitive wages
• Growth opportunities
• continuous learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed