Collection Specialist

GFL Environmental • Southfield, MI

13h • Hybrid

About The Position

GFL is expanding and looking for a Collection Specialist to join their dynamic team in Michigan. GFL is one of North America's largest diversified environmental services companies, offering comprehensive solid waste management and a wide range of environmental and industrial services. They are recognized by their signature green trucks and equipment and focus on providing safe, accessible, and cost-effective solutions to encourage environmental responsibility.

Requirements

• At least two years (2) of collection experience.
• Working knowledge of Google Workspace.
• Must be able to work a flexible schedule.
• Proficient computer and math skills.
• Self-starter with the ability to manage multiple tasks and meet deadlines.
• Proven interpersonal, organizational, analytical and problem-solving skills.
• Strong communication with outstanding phone etiquette and interpersonal skills.
• Able to work efficiently as a part of a team as well as independently.
• Possess strong logic, ability to take initiative and able to negotiate.
• Valid work authorization in the country where the job is located is required.
• Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Responsibilities

• Perform, administer, and coordinate all collection functions to reduce the aging of client A/R through review, analysis, and communication with clients.
• Communicate with clients and employees.
• Daily collection calls (Outbound/Inbound).
• Contact customers regarding overdue accounts and determine reasons for non-payment.
• Maintain accurate records of all collection activities, conversations, and payment commitments with customers.
• Monitor customer accounts for non-payment, late payment and other irregularities.
• Process credit card payments.
• Use skip tracing techniques to locate customers.
• Research/investigate historical data and resolve payment discrepancies and provide backups to customers.
• Respond to customer questions and requests and resolve those questions/issues.
• Comply with applicable laws, regulations, policies and procedures.
• Overcome stall tactics and objections by suggesting different options for debt payment.
• Follow company policies, procedures, and directives from supervisors/managers.
• Perform other duties and responsibilities as required or requested by management.

Benefits

• 4 medical plan options including a HSA with employer contribution & match program
• Dental coverage
• Vision coverage
• Employee Assistance Program with free counseling services
• Paid time off
• 401(k) with an employer match
• Competitive wages
• Growth opportunities
• Continuous learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed