GOVERNMENT ANALYST I - 43001149

State of Florida•TALLAHASSEE, FL

2d•Onsite

About The Position

This position will serve as a customer advocate in the Bureau of Licensing; providing guidance and assistance to insurance companies, insurance agencies, over 500,000 active licenses, and approximately 80,000 applicants each year. Reviews and evaluates complaints and inquiries filed with the Bureau of Licensing regarding licensing, appointments and education issues to appropriate resolutions through the Bureau’s case management system. Evaluates licensing concerns and reviews data to determine and prepare appropriate responses to communications addressed to the Chief Financial Officer or the Division of Agent & Agency Services regarding licensing, appointment and education issues. Assist in identifying areas of potential business process improvement by evaluating the processing of applications for licensure, records and other submissions handled by licensing staff. Analyzes problems and issues stemming from management or business practices and makes recommendations for corrective action in procedures, process, etc. as necessary. Aids management in promoting quality service to the Division’s customers in the most efficient and effective manner. Assists with issues resulting from denial of applications or disciplinary actions, including participating in informal or formal hearings when warranted. Performs other related duties as required.

Requirements

High School diploma or its equivalent.
Collecting, evaluating, and analyzing data.
Experience using Microsoft Word, Excel, and Outlook.
Knowledge of methods of data collection and analysis.
Knowledge of basic management principles and practices
Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, and document workflow and other activities relating to the improvement of management practices.
Ability to organize data into logical format for presentation in reports, documents and other written materials.
Ability to conduct fact find-solving techniques.
Ability to plan, organize and coordinate work assignments.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.

Nice To Haves

Writing reports, memorandums, and/or work emails.
A minimum of one (1) year of experience working in the insurance industry or for a regulatory body approving applications for licensure. It is not necessary that regulatory experience be in insurance.
Post-secondary degree from an accredited college or university. Further preference will be given if the area of study is in insurance or risk management.
Applicants who are fluent in English and Spanish.

Responsibilities

Serve as a customer advocate in the Bureau of Licensing, providing guidance and assistance to insurance companies, insurance agencies, over 500,000 active licenses, and approximately 80,000 applicants each year.
Review and evaluate complaints and inquiries filed with the Bureau of Licensing regarding licensing, appointments and education issues to appropriate resolutions through the Bureau’s case management system.
Evaluate licensing concerns and review data to determine and prepare appropriate responses to communications addressed to the Chief Financial Officer or the Division of Agent & Agency Services regarding licensing, appointment and education issues.
Assist in identifying areas of potential business process improvement by evaluating the processing of applications for licensure, records and other submissions handled by licensing staff.
Analyze problems and issues stemming from management or business practices and make recommendations for corrective action in procedures, process, etc. as necessary.
Aid management in promoting quality service to the Division’s customers in the most efficient and effective manner.
Assist with issues resulting from denial of applications or disciplinary actions, including participating in informal or formal hearings when warranted.
Perform other related duties as required.