Governance & Control Specialist (US)

TD Bank • New York, NY

4d • Onsite

About The Position

The Market Support Specialist provides tactical, execution-focused support by operationalizing priorities established by the Commercial Operations Officer (COO). The role partners closely with the COO and Line-of-Business teams to track remediation efforts, audit and project deliverables, and day-to-day operational issues, while compiling and maintaining data related to operational risks, customer issues, and business initiatives. With strong expertise in process, controls, technology, and project execution—including Salesforce and nCino—the Market Support Specialist serves as the bridge between strategy and execution, ensuring accurate execution of operational tasks, timely escalation, and consistent reporting across Metro and Specialty segments.

Requirements

• Undergraduate degree preferred
• 7+ years of relevant experience
• Advanced business understanding and knowledge of risk and control functions
• Advanced knowledge of governance, risk and control procedures, strategies & tactics
• Knowledge of current and emerging competitor and market trends
• Ability to establish goals and objectives that support delivery execution for multiple teams
• Ability to contribute to the direction of the function and provide advice to the team and delivery leadership
• Ability to lead, plan, execute and evaluate project activities to ensure completion of initiatives
• Skill in mentoring, and performance management
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office and industry standards
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships across teams and functions
• Ability to work successfully as a member of a team and drive team execution
• Ability to exercise sound judgement in making decisions
• Ability to analyze, organize and prioritize work while meeting multiple deadlines

Nice To Haves

• Strong expertise in process, controls, technology, and project execution—including Salesforce and nCino

Responsibilities

• Contributes to the strategic direction of the business governance and control function and plays a key role in the development and implementation of risk strategies in support of the overall business strategy
• Develops and documents a comprehensive inventory of processes and controls with clearly-defined owners and roles and responsibilities for each process and control
• Participates in the intake of applicable regulation, assessment of impact to the business line, and the comprehensive mapping of associated controls to rules and regulations
• Reviews end-to-end processes and controls and connects the dots across issues and control deficiencies across various BUs in order to increase standardization of solutions, processes and controls
• Leads the integrated execution of policies/procedures/changes across multiple functional areas
• Provides direction to complex, wide-ranging enterprise or cross-function/business projects as a SME, identifies risk/provides guidance for complex situations and participates in designing, testing, and implementation of solutions
• Acts as lead for area of specialization with industry, enterprise, and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management in the governance and control space
• Ensures programs/policies/practices are well-managed, meet business needs/priorities, and comply with internal/external requirements
• Exercises discretion in managing communication/correspondence, information and all matters of confidentiality
• Leads research projects; supports the development/delivery of materials and presentations to management or broader audience
• Conducts analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs, policies, or practices
• Adheres to enterprise frameworks or methodologies that relate to activities across businesses and functions
• Manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high-risk transactions/activities as necessary
• Maintains a culture of risk management and control, supported by processes in alignment with risk appetite
• Is knowledgeable of and complies with Bank Code of Conduct
• Participates as a member of the team, supports a positive work environment and ensures timely communication
• Provides leadership as a SME and participates in knowledge transfer within the team/business unit
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
• Keeps others informed about the status/progress of projects
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Contributes to a fair, positive and equitable environment
• Acts as a brand ambassador for your business area/function and the Bank

Benefits

• health and well-being benefits
• savings and retirement programs
• paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• banking benefits and discounts
• career development
• reward and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree