Governance & Compliance Coordinator – Loss Prevention

Avis Budget Group • Virginia Beach, VA

5d

About The Position

The Governance & Compliance Coordinator supports Loss Prevention operations by coordinating, analyzing, and executing compliance-related processes. The role manages sensitive requests, supports revenue recovery, and ensures accurate and timely handling of legal, operational, and regulatory activities.

The coordinator handles subpoenas and law enforcement requests, border patrol and petition documentation, summonses and legal correspondence, DNR requests and customer profile updates, data and reporting requests, restitution cases and payments, and NICB recovery-related requests. The role also develops and implements a structured repatriation invoicing process, partners with stakeholders to establish guidelines and tracking mechanisms, monitors activity for trends, and identifies opportunities to improve workflows, tools, reporting, and procedures. Additional duties include departmental communications and document flow, mail distribution, document routing, and daily productivity tracking and reporting.

Requirements

• 3–5 years of experience in operations, compliance, loss prevention, or a related field.
• Strong analytical and problem-solving skills.
• Ability to manage multiple workflows and deadlines.
• Strong attention to detail and focus on accuracy.
• Effective communication skills.
• Proficiency in MS Office and reporting tools.
• Ability to work independently and exercise sound judgment.

Nice To Haves

• Experience with legal documentation or regulatory processes.

Responsibilities

• Review and respond to subpoenas and law enforcement requests by gathering documentation and ensuring timely submission.
• Process border patrol and petition-related documentation and coordinate required materials.
• Handle summonses and legal correspondence, including proper documentation and routing.
• Review and evaluate DNR requests and escalations and determine whether to approve or reject them.
• Maintain customer profiles, including adding or removing DNR status.
• Investigate and resolve DNR entry failures to ensure data accuracy.
• Fulfill data and reporting requests using internal systems, including Brio.
• Provide internal stakeholders with accurate research outputs.
• Analyze requests across locations for completeness and accuracy.
• Process restitution cases and coordinate with courts or agencies.
• Track and reconcile restitution payments.
• Review NICB recovery-related requests and process contract adjustments.
• Develop and implement a structured repatriation invoicing process to ensure accurate and timely renter charges.
• Partner with internal stakeholders to establish guidelines and tracking mechanisms.
• Monitor repatriation activity to identify trends and opportunities.
• Identify workflow gaps and design scalable solutions.
• Lead development of processes such as repatriation invoicing.
• Recommend enhancements to tools, reporting, and procedures.
• Manage departmental communications and document flow.
• Coordinate mail distribution and document routing.
• Maintain daily productivity tracking and reporting.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Voluntary benefits, including group legal, identity theft, accident insurance, FSA, and additional life insurance coverage.
• 401(k) retirement plan with company-matched contributions.
• Full training to learn the business and enhance professional skills.
• Employee discounts, including discounted prices on Avis/Budget car purchases.
• Employee Assistance Program services, including counseling, financial and legal consultation, and referrals for care services.
• Eligibility for bonus opportunities of up to 5%.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed