Gourmet Market Manager - Gables Market Graziano's

Grazianos Group•Coral Gables, FL

About The Position

The Gourmet Market Manager oversees the market’s daily operations, including team member selection, development, and performance management. The role maintains guest service and operational standards while managing costs, staffing, inventory, food quality, cleanliness, safety, and cash controls. The manager also supports menu planning and specials, resolves guest complaints, communicates operational information to employees, and works with the Human Resources Director on documentation and performance management. The manager may be assigned work outside the customary schedule, including evenings, catering events, weekends, and holidays.

Requirements

At least two years of experience in retail administration, preferably in market management, with increasing levels of responsibility.
Exceptional customer-service and managerial skills.
Excellent verbal and written communication skills.
Excellent organizational and time-management skills.
Ability to prioritize tasks and delegate them when appropriate.

Nice To Haves

Bachelor’s degree in Business Administration preferred.

Responsibilities

Adhere to company standards and service levels to increase sales and minimize food, beverage, supply, utility, and labor costs.
Train and develop new front-of-house and back-of-house employees, and provide ongoing feedback to team members.
Maintain a guest-focused approach and ensure positive guest service throughout the market.
Keep operational expenses and costs within budget and adhere to budgeted profit goals.
Delegate supply-ordering tasks and follow up to ensure accuracy.
Conduct weekly and monthly inventories and update beverage prices on a spreadsheet.
Enforce sanitary food-handling practices and maintain the cleanliness and upkeep of kitchen and dining areas.
Ensure compliance with operational standards, company policies, and applicable federal, state, and local laws and ordinances.
Maintain the market’s professional image, including cleanliness, uniforms, and appearance standards.
Respond to guest complaints and take appropriate action to resolve them; investigate and resolve concerns about food quality and service.
Ensure security procedures protect team members, guests, and company assets.
Maintain a safe environment and reduce the risk of injuries and accidents; promptly complete accident reports when a guest or team member is injured.
Assist with menu planning, development, and meal specials.
Ensure food-and-beverage staff follow proper cash-management controls and company policy.
Manage shifts, including daily decision-making, scheduling, attendance logs, service standards, product quality, and cleanliness.
Provide team members with direction and communication about operational information and procedural changes.
Maintain an accurate, up-to-date staffing plan and ensure staffing needs are met with trained, competent individuals.
Maintain complete knowledge of departmental policies, standards, and procedures, and become familiar with resort services, amenities, and outlets.
Work assignments outside the customary schedule when needed, including evenings, catering events, weekends, and holidays.
Comply with market policies and procedures communicated by management.
Fill in where needed to support guest-service standards and efficient operations.
Work effectively with the Human Resources Director on documentation and performance management.