Gourmet Coffee Attendant

Marriott•New Orleans, LA

About The Position

The Gourmet Coffee Attendant handles opening and closing duties, prepares and maintains work areas, takes and enters customer orders, prepares food and coffee beverages, and processes payments. The role includes maintaining coffee equipment and service areas, cleaning throughout the day, and completing cashier procedures such as obtaining change, counting the bank, reconciling reports, and securing receipts and funds. The attendant follows company, safety, and security policies; reports accidents and unsafe conditions; completes required safety training; maintains a clean, professional appearance; protects confidential information and company assets; and provides welcoming, attentive guest service. The role also requires clear professional communication, teamwork, and adherence to quality standards. The position includes physical activity such as standing, walking, lifting and carrying objects up to 25 pounds, manipulating objects with fine motor skills, navigating stairs and confined spaces, and bending, twisting, reaching, and stooping. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to read and visually verify information in various formats, including small print.
Ability to visually inspect tools, equipment, or machines for defects.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Complete opening and closing duties, including preparing supplies and tools, cleaning equipment and areas, and locking doors.
Set up, stock, and maintain work areas.
Take customer orders, enter orders into the cash register and MICROS systems, prepare food and coffee beverages, and collect payments.
Ensure appliances such as coffee makers are turned on and off at appropriate times.
Bus coffee cart areas and tables; clean dishes, utensils, work areas, tables, and equipment throughout the day.
Obtain change for expected business levels; count the bank at the end of the shift; complete cashier reports, resolve discrepancies, submit receipts, and secure the bank.
Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean, professional uniform and appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, maintain positive working relationships, and support team goals.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.