Good Neighbor Ambassador

Northeast Ohio Regional Sewer District • Bratenahl, OH

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About The Position

The Good Neighbor Ambassador is a temporary, full-time position in a two-year job training program. The role provides community benefit services throughout the Sewer District’s service area and represents the Sewer District professionally while helping improve neighborhood vitality. Ambassadors serve as liaisons among the Sewer District, community and business organizations, residents, and the general public. They participate in outreach, training, professional development, relationship building, and departmental assignments to gain practical experience and explore wastewater and stormwater work. The position is intended as a career pathway and is not a permanent position.

The role includes neighborhood landscaping and cleanup, assistance at community events, delivery of informational materials, support for green infrastructure and stormwater facilities, and maintenance of Sewer District site furnishings and hardscape areas. Ambassadors use GIS and CMMS applications for data entry, asset inventory, field notes, and timekeeping. They are expected to provide quality service, maintain positive relationships, and communicate the Sewer District’s services effectively.

The program provides hands-on experience, industry-recognized credentials, educational opportunities, and job-specific training. Participants also attend professional development activities and departmental assignments, and are expected to demonstrate professionalism, accountability, adaptability, continuous learning, and commitment to the Sewer District’s mission and values.

Requirements

• High school diploma from an accredited institution, GED, or state-recognized equivalent.
• No previous experience is required.
• Obtain OSHA 10 certification within one year of hire.
• Obtain Inspection & Maintenance Certification for Stormwater Control Measures in Ohio within one year of hire.
• Possess effective written and verbal communication, organizational, and decision-making skills.
• Be able to perform manual labor and use the tools required for assigned tasks.
• Have knowledge of and comfort working throughout the Sewer District service area.
• Be reliable and punctual in reporting to work as scheduled.
• Have an interest in career advancement through experience, training, and education.
• Be able to perform physical work including balancing, bending, climbing, driving, operating heavy equipment, kneeling or squatting, reaching, sitting, standing, talking, and walking.
• Be able to perform repetitive simple and power grasping with both hands.
• Be able to push, pull, and lift up to 40 pounds from floor to waist and waist to shoulder on an occasional basis.
• Meet visual demands for accommodation, depth perception, far acuity, and near acuity.
• Be able to withstand very loud noise exposure for 15 minutes or longer on an intermittent basis.
• Be able to work outdoors and encounter vibration, wet or humid conditions, and work at heights.

Nice To Haves

• Possession of a valid driver’s license with a driving record that meets the Sewer District’s acceptable guidelines is preferred.

Responsibilities

• Provide general landscaping and neighborhood cleanup services, including weeding, mowing public property, tree trimming, leaf pickup, litter and graffiti removal, and winter snow removal.
• Deliver informational fliers and perform tasks that aid residents.
• Support community fairs, school fairs, community meetings, and other community efforts.
• Work with community organizers to understand the Good Neighbor Ambassador role and involvement.
• Provide quality service and maintain a positive, visible presence in neighborhoods.
• Establish and maintain positive, proactive relationships with community members and residents.
• Work on community-based projects and with local organizations to support neighborhood efforts and improve perceptions of the community.
• Organize and maintain field equipment.
• Assist Sewer District departments with site management at green infrastructure and stormwater facilities as needed.
• Clean and maintain Sewer District site furnishings and hardscape areas, including sweeping and leaf blowing.
• Use GIS and CMMS applications for data entry, asset inventory, field notes, and timekeeping.
• Maintain professionalism and good public relations with internal and external stakeholders and customers.
• Promote the Sewer District through positive representation and communication of its services.
• Participate in professional development events, external trainings, job-specific training, and departmental assignments.
• Attend meetings or events required by assignments and perform other similar duties as required.

Benefits

• Health insurance coverage
• Retirement planning options through the Ohio Public Employee Retirement System and deferred compensation plans
• Flexible Spending Accounts
• Employee Assistance Program
• Free parking at facilities
• Corporate discounts
• Health and Wellness Program promoting life/work balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED