Sr. Golf Shop Assistant
About The Position
The Senior Golf Shop Assistant supports daily golf shop operations while delivering a welcoming and professional experience for members and guests. The role coordinates tee times, processes transactions, assists with merchandise sales, and helps maintain an organized, efficient golf shop. As an experienced member of the golf operations team, the Senior Golf Shop Assistant helps resolve guest inquiries, supports daily operational procedures, and assists fellow team members in maintaining service standards. The position is based at Lely Resort Golf Country Club in Naples, Florida. Work schedules may vary according to business needs and may include early mornings, evenings, weekends, and holidays. Work is primarily performed in a golf shop, with occasional exposure to outdoor conditions.
Requirements
- High school diploma or GED.
- Strong communication, interpersonal, and customer service skills.
- Ability to handle financial transactions accurately and perform basic mathematical calculations.
- Strong organizational skills, attention to detail, and ability to manage competing priorities.
- Ability to exercise sound judgment and resolve routine guest concerns professionally.
- Ability to work independently while contributing to a collaborative team environment.
- Ability to stand and walk for prolonged periods and occasionally lift or move items weighing up to 25 pounds.
- Near and distance vision sufficient to operate computer systems, process transactions, and assist guests.
Nice To Haves
- Previous experience in golf operations, retail, hospitality, or a customer-facing service environment.
- Familiarity with golf terminology, tee-time management, and golf shop operations.
- Experience using POS systems, reservation software, and basic computer applications.
Responsibilities
- Greet members and guests and provide professional, attentive customer service.
- Manage golfer check-ins, tee-time reservations, cancellations, and adjustments using the facility's reservation system.
- Accurately process merchandise purchases, green fees, and other transactions through the POS system.
- Assist guests with golf merchandise selections, product information, and general course inquiries.
- Maintain merchandise displays, inventory organization, pricing, and overall presentation standards.
- Support opening and closing procedures, including cash reconciliation, register balancing, and daily transaction reporting.
- Respond professionally to member and guest concerns, resolving routine issues and escalating matters when appropriate.
- Coordinate with golf operations personnel to communicate tee-time changes, course conditions, special events, and guest needs.
- Assist with inventory counts, merchandise receiving, restocking, and identifying replenishment needs.
- Provide guidance and operational support to less experienced team members as needed.
- Maintain accurate records and follow company policies, cash-handling procedures, and operational standards.
- Adapt to changing business demands while maintaining efficiency and service quality during peak periods.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
