Golf Operations Executive Assistant

Marriott•Nashville, TN

About The Position

The Golf Operations Executive Assistant provides administrative and guest-service support. The role includes greeting and directing visitors; managing routine correspondence, mail, meeting minutes, records, and filing systems; preparing documents with office software; updating and retrieving database information; and operating standard office equipment. The assistant documents and communicates guest requests and complaints to appropriate personnel. The position requires following company policies and procedures, maintaining a clean and professional appearance, protecting confidential information and company assets, and building positive working relationships. The assistant communicates professionally, welcomes and assists guests according to company standards, anticipates service needs, and supports colleagues in achieving shared goals. Other reasonable duties may be assigned by supervisors.

Requirements

Ability to communicate clearly and professionally and use appropriate telephone etiquette.
Ability to maintain confidentiality and protect company assets.
Ability to provide guest service, anticipate needs, and assist individuals with disabilities.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Responsibilities

Greet visitors, determine the purpose of their visit, and direct or escort them to their destination.
Open, read, and prepare responses to routine letters.
Locate and attach files to incoming correspondence requiring replies.
Take and distribute meeting minutes.
Handle and distribute incoming and outgoing mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, and documents.
Transmit information and documents using a computer, mail, or facsimile machine.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Enter and retrieve database information to update records, files, and reservations and answer guest inquiries.
Operate standard office equipment, including telephones, fax machines, photocopiers, calculators, and electronic peripherals.
Document and communicate guest requests and complaints to appropriate personnel.
Follow company policies and procedures; maintain a clean and professional uniform and appearance; protect confidential information and company assets.
Develop positive working relationships and support the team in reaching common goals.
Communicate clearly and professionally, use appropriate telephone etiquette, and listen and respond to employee concerns.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Perform other reasonable job duties as requested by supervisors.