Golf Associate

PopStroke Entertainment Group•Fort Myers, FL

About The Position

The Golf Associate helps create a memorable guest experience at PopStroke by welcoming guests, explaining the venue, checking guests in, providing equipment, and answering questions. The role also supports golf-counter service, retail purchases, golf-shop operations, course and facility cleanliness, and guest assistance with play, course rules, and the PopStroke app. Golf Associates handle guest inquiries and payment transactions professionally and accurately, and collaborate with teammates to serve guests.

Requirements

Previous guest-service, retail, or hospitality experience in a high-volume environment.
Must be available to work weekends and holidays.
Ability to use a POS system accurately.
Excellent communication and guest-service skills.
Strong team focus.
Must be at least 18 years old.
Ability to stand and walk for long periods and lift and carry up to 30 lbs.
Ability to work in both indoor and outdoor environments.

Nice To Haves

Legal age to serve alcohol.

Responsibilities

Welcome guests on arrival and acquaint them with the property.
Explain the venue, check guests in, equip guests with tools to play, and answer questions.
Serve beverages and ice cream at the golf counter and assist guests with retail purchases.
Keep the golf shop fully stocked.
Remove trash and maintain organization of the golf shop and golf courses.
Maintain cleanliness of golf courses and golf-shop areas, including restrooms, and restock golf-shop stations and restrooms.
Answer phone calls and inquiries about the venue, pricing, and golf-related information professionally and courteously.
Handle cash and credit transactions accurately, balance cash drawers, and maintain security protocols.
Collaborate with team members to provide a memorable guest experience.
Assist guests with play, course rules, and the PopStroke app.
Perform other duties as assigned.