Global Workplace Services Manager, Events & Experiences

Databricks•San Francisco, CA

4d•Onsite

About The Position

Databricks is seeking an experienced Global Workplace Services Lead with a focus on events & experiences to develop and drive the overarching strategy, design, and execution for events & experiences across their portfolio. The Real Estate & Workplace Services (REWS) team is looking for a leader with a startup mindset and innovative ideas to scale events & experiences programming effectively. This role will transform offices into vibrant community hubs through high-impact programming that builds culture and connection. Responsibilities include building scalable processes for on-site business meetings & trainings, off-site experiences for large hubs and departments, and executive gatherings, ensuring a consistent, scalable approach with a local lens. The role involves cultivating key relationships with third-party partners and collaborating internally with various teams such as Workplace managers, the inclusion team, ERG leaders, executive admins, and training teams. The position reports directly to the AMER Workplace services leader with dotted lines to the Workplace leader over EMEA and APJ. This is a full-time, in-office role based in San Francisco, CA, with required travel to critical hub locations.

Requirements

8–12+ years leading workplace experience, experiential events, or hospitality programs within a fast-growing global tech company.
Strong background in planning and driving large-scale, high-budget corporate events and multi-city experiential events on a global scale.
Well versed on in-office event execution and constraints.
Demonstrated capacity to independently manage complex logistical operations with concurrent execution timelines.
Deep experience in event production, including technical/AV integration, spatial planning, and high-touch VIP white-glove service.
Great communication skills and the ability to draft robust communications plans for events, programs, and operations.
Proven organizational skills, managing multiple work streams and projects.
Customer focused attitude - ensuring consistently high quality resolutions.
Experience working with a mix of outsourced partner teams, vendors, and FTEs.
Experience with procurement, contract management and review, and vendor management.
Experience with google suite.

Nice To Haves

Experience with fresh service, asana, epoch programs preferred.

Responsibilities

Define and execute a multi-region workplace experience strategy that drives office attendance, fosters company culture, and strengthens employee community, including a comprehensive operational roadmap and timeline.
Direct and lead end-to-end planning and delivery for high-visibility workplace events, including happy hours, monthly activations, business meetings and trainings, executive/board dinners, product launch celebrations, holiday gatherings, and community activations.
Command on-site physical events, serving as the primary point of escalation to supervise and manage real-time staffing logistics, and conduct troubleshooting to safeguard attendee safety and experience.
Partner closely with internal stakeholders—including Internal Communications, People/HR, Executive Assistants, Corporate Marketing, IT/AV, Security, food and beverage teams, and local workplace leaders and specialists—to ensure seamless event delivery.
Provide exceptional interpersonal, negotiation, and diplomatic capabilities to seamlessly collaborate with, influence, and align global cross-functional stakeholders and executive leadership teams.
Develop standardized global playbooks, service-level agreements (SLAs), and operational guidelines for local workplace teams to execute events consistently across regions.
Oversee global contracts and relationships with event production vendors, catering teams, and local event suppliers.
Manage and build a multi-million-dollar global experience budget.
Establish key metrics (NPS or similar, participation rates, cost-per-attendee) to measure event impact, connection, and inform future programming.
Utilize event management platforms, cross-functional collaborative tools (such as Cvent, Asana, Slack, Zoom, Epoch and mobile event applications), and AI to drive production timelines and organize project workforces and workflows.
Mentor and coach workplace specialists with a focus on events & experiences, as well as outsourced team members to grow in the field, and provide best in class experiences to the Databricks community.