Global Travel Card Specialist

Waters Corporation • Milford, MA

2d

About The Position

The Global Travel Card Specialist supports the company’s corporate card programs by managing card operations, assisting users, maintaining policy compliance, and producing program reporting. The role administers the global corporate card program, analyzes program performance and spending trends, and identifies opportunities to improve efficiency, controls, compliance, and user experience.

As the primary contact for corporate card inquiries, issue resolution, technical support, and escalations, the specialist works with employees, leadership, card providers, and internal stakeholders. The role also serves as a subject matter expert on card policies and processes, develops and delivers user training and communications, partners with Finance and related teams on billing and reconciliation, and supports governance, audits, documentation, and process improvements.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, or an equivalent combination of education and experience.
• 3–5+ years of experience managing corporate card, travel and expense, accounts payable, procurement, or related financial programs.
• Experience working with global card providers and corporate payment programs.
• Strong analytical skills, including the ability to interpret data, identify trends, and develop management reporting and metrics.
• Experience with expense management systems such as Concur, SAP, or similar platforms.
• Strong problem-solving and customer service skills, including the ability to manage escalations and resolve issues.
• Strong written and verbal communication skills and the ability to interact confidently with employees, leadership, suppliers, and external partners.
• Proficiency in Microsoft Excel, including data analysis, reporting, pivots, and dashboards.

Nice To Haves

• Experience supporting a global or multinational corporate card program.
• Knowledge of Travel & Expense policies, internal controls, audit requirements, and compliance practices.
• Experience developing and delivering training materials and end-user communications.
• Experience managing card program implementations, enhancements, or process improvement initiatives.
• Familiarity with payment technologies, virtual cards, digital wallets, and card program controls.
• Experience creating executive-level reporting and KPI dashboards.

Responsibilities

• Manage day-to-day administration of the global corporate card program, including card issuance, maintenance, account updates, cancellations, and hierarchy management in accordance with company policies.
• Analyze program performance data and spending trends and develop metrics, dashboards, and reporting for leadership.
• Identify opportunities to improve program efficiency, controls, compliance, and user experience.
• Serve as the primary contact for corporate card inquiries, issue resolution, technical support, and escalations, coordinating with employees, leadership, card providers, and internal stakeholders.
• Provide guidance as the global card program subject matter expert on policies, processes, controls, and best practices, and support business initiatives and program enhancements.
• Develop, maintain, and deliver training and communication materials on corporate card processes, policy requirements, and system functionality.
• Partner with card issuers, Accounts Payable, Travel & Expense, and Finance teams to support accurate billing, reconciliation, payment processing, and compliance with internal controls and contractual obligations.
• Support program governance and compliance activities, including audit requests, policy adherence monitoring, documentation maintenance, and process improvements.

What This Job Offers

• Job Type: Full-time