Global Technical Support - Lab Support New Grad
About The Position
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Ciena is seeking an early-in-career professional to contribute to the operation and advancement of its global technical support lab environment. This role plays a key part in enabling remote Technical Support Engineers to address customer needs across industry-leading networking technologies. The position offers exposure to optical transport, packet OTN, and Ethernet switching technologies while supporting critical lab operations.
Requirements
- Bachelor’s degree in Engineering, Computer Science, or a related technical field
- 0–2 years of experience in a related technical environment
- 1+ years application of fiber optic transport and/or switching equipment operations
- Background in technical support within the telecommunications equipment vendor industry
- 1+ years application of troubleshooting techniques for OTN/SONET/SDH equipment, Carrier Ethernet equipment, or fiber optic facilities
- Application of Layer 1, 2, and 3 networking protocols
Nice To Haves
- Experience with lab operations, including setup and operation of computer and test equipment
- Knowledge of optical transport technology and related test equipment
- Application of debugging tools and lab-based research for technical problem resolution
- Contribution to knowledgebase systems such as KCS
- Application of scripting and automation tools including TCL, Expect, Python, Bash, Perl, and REST APIs
- Experience configuring and operating test equipment such as Spirent, JDSU/Thunderbird/Viavi, Exfo, Ixia/Keysight, and WireShark
- Demonstrated ability to manage time, resources, and priorities in a structured environment
- Utilization of Microsoft Outlook, Word, Excel, and operating systems including Windows and Sun/Oracle Linux
Responsibilities
- Deliver hands-on technical assistance to remote Technical Support Engineers supporting global customers
- Maintain lab infrastructure, including system configuration, maintenance, and operational readiness
- Execute inventory control and asset management across lab environments
- Administer documentation systems and web-based tools using technologies such as Apache, SharePoint, and scripting languages
- Configure and maintain virtual machines within a VMWare ESXi (Windows 10) environment
- Perform system upgrades, software installations, and FMS patching, including optical fiber manipulation and cleaning
- Configure and document lab test environments that replicate customer network conditions
Benefits
- medical, dental, and vision plans
- participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- company-paid holidays
- paid sick leave
- vacation time
- Paid Family Leave
- other leaves of absence
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
