Global Support L2 Agent

OutSystems

5d

About The Position

OutSystems is seeking Level 2 engineers for its global support team to investigate complex platform issues. The role focuses on troubleshooting performance problems, identifying system bottlenecks, working with customers to determine practical solutions, and collaborating with internal teams to support ongoing product improvement. The position involves working with customers and colleagues across different countries, backgrounds, and cultures.

Candidates should have intermediate knowledge of IIS application-server performance troubleshooting and databases and query optimization with SQL Server and Oracle, along with foundational knowledge of common network protocols. The role requires fluency in English and willingness to work an 8 a.m.–5 p.m. PST shift. A technology-related degree is requested, with four years of work experience accepted in lieu of a degree.

Requirements

• Intermediate knowledge of troubleshooting IIS application-server performance issues and clearly communicating recommendations for improvement.
• Intermediate knowledge of databases and query optimization, including SQL Server and Oracle.
• Foundational knowledge of network protocols such as TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP, and SSH.
• A degree in engineering or another technology-related field (BSc or MSc), or four years of work experience in lieu of a degree.
• Tech savviness and drive to solve complex problems, with the ability to break problems into smaller pieces when there is little or no preset resolution pattern.
• Fluency in English.
• Willingness to work an 8 a.m.–5 p.m. PST shift.

Nice To Haves

• Bilingual language ability.
• Experience with .NET web apps, including C# and ASP.NET.
• Experience with Java, JavaScript, React, CSS, or HTML.
• Experience with REST/SOAP web services, XML, or XSD.
• Mobile technology experience, including Objective C, iOS Apps, or Android Studio.

Responsibilities

• Troubleshoot platform-related issues, focusing on identifying and resolving system bottlenecks.
• Provide solutions and alternative approaches, and negotiate with customers about the best ways to overcome issues.
• Use logging and troubleshooting tools to identify performance bottlenecks and perform root-cause analysis.
• Bridge with internal teams to contribute to the product’s continuous improvement process.
• Interact with people from different countries, backgrounds, and cultures, both internally and with customers.

Benefits

• Structured professional development programs.
• Professional Development Fund.
• Internal Mobility Program.
• Opportunities for vertical progression, lateral moves, and development of specialized AI skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level