Global StratOps Lead, eBay Live Supply

eBay•Toronto, ON

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. eBay Live is redefining how people shop by combining commerce, entertainment, and community through livestream experiences. As we scale across the world’s largest markets, we are building a global commercial organization that acquires, incubates, and grows high-potential sellers into category leaders. To support this next phase of growth, we are hiring a Global Lead, Strategy & Operations to help design and orchestrate the operating model that powers seller success at scale. This leader will sit at the center of the team responsible for bringing the right supply to eBay Live, partnering closely with Business Development, Onboarding, Seller Growth, Category Leadership, Customer Support, Product, and Market teams. You will translate strategy into execution, building the systems, governance, performance frameworks, and cross-functional alignment required to scale Live commerce globally.

Requirements

8+ years in strategy, operations, consulting, or commercial leadership roles
Experience designing and scaling global operating models
Strong executive presence and cross-functional influence
Demonstrated ability to translate complex strategy into structured execution
Analytical rigor with experience building performance frameworks and capacity plans
Experience operating in fast-moving, matrixed environments

Nice To Haves

Background in marketplace, ecommerce, or livestream commerce
Experience supporting global or multi-regional teams
Experience in sales operations, commercial transformation, or high-growth environments

Responsibilities

Build and evolve a tiered seller service model that differentiates between strategic anchor sellers, growth-stage sellers, and self-serve participants
Define clear qualification thresholds, graduation logic, and performance standards
Establish scalable workflows for seller acquisition, onboarding, activation, and long-term growth
Introduce structured governance for process design and tool prioritization
Act as the primary integrator across commercial, category, product, customer support, and regional market teams
Align seller supply with category strategy and key seasonal or event-based moments
Proactively manage trade-offs, resource allocation, and cross-regional coordination
Provide clear visibility to senior leadership on risks, dependencies, and progress
Define and implement key performance metrics such as: lead velocity, time to first live event, weekly content hours by category, revenue per hour streamed, seller retention
Establish regular performance cadences and dashboards
Use data to drive prioritization and continuous improvement
Partner with finance and leadership on headcount modeling and resource allocation
Balance strategic seller coverage with scalable support models
Reduce operational friction by simplifying meetings, clarifying roles, and eliminating duplication
Support leadership communication and change management efforts