Global Strategic Account Service Director

Pure Storage•Raleigh, NY

6d•$146,000 - $273,000•Onsite

About The Position

Everpure is hiring a Global Strategic Account Service Director to lead service strategy and customer outcomes for its most valued global enterprise relationships. The role is the primary architect of the customer service journey, aligning Everpure’s technology and services with customers’ business missions and transforming service portfolios into strategic business advantages. The Director partners with Sales and Product leadership, matrix-leads cross-functional experts, and serves as a trusted advisor to customers. The position is expected to work primarily in an Everpure office in North Carolina or New York, in accordance with company policies. The annual base salary range is $146,000–$273,000 USD; the role may also be eligible for incentive pay and/or equity. Everpure describes a culture focused on innovation, growth, teamwork, inclusion, and employee well-being, and offers flexible time off, wellness resources, and company-sponsored team events.

Requirements

Proven ability to build and manage influential C-suite partnerships and serve as a trusted advisor to global enterprise organizations.
Expert-level ability to lead diverse, indirect cross-functional teams, including Sales, Engineering, Finance, and Support, toward unified customer outcomes in a fast-paced environment.
Proficiency in managing account profitability, identifying revenue opportunities, and translating technical service delivery into tangible customer business value.
Deep experience designing service delivery models, managing customer lifecycles, and leading continuous improvement to resolve complex organizational challenges.

Responsibilities

Serve as the single point of accountability for the end-to-end customer experience and partner with Sales on three-year integrated account plans to maximize customer loyalty and wallet share.
Lead and coordinate a global, matrixed team of Service Account Managers, Engineers, and Customer Success Managers to ensure consistent service delivery and proactively resolve high-level escalations.
Develop the service-focused customer vision and relationship roadmap, and convey customer requirements to Engineering and Product teams to influence roadmaps and account-based innovation.
Manage account-level profitability and retention strategies, maintain high CSAT and NPS scores, and target 100% renewal rates through value-added service adoption.
Own and communicate strategic-account success metrics to senior executive leadership, using data-driven insights to promote customer-centricity across the company.