Strategic Account Director

Creation Technologies • Everett, WA

1d • $180,000 - $200,000 • Remote

About The Position

Creation Technologies is seeking a Strategic Account Director to lead high-value customer relationships and advance the company’s business. The role serves as a trusted advisor to senior customer executives, identifies growth opportunities, develops strategies to strengthen partnerships and expand revenue, and represents the customer’s priorities within Creation Technologies. The position may be performed remotely and requires travel to meet customers, strengthen relationships, and collaborate with internal teams. Candidates with an active security clearance receive preferred consideration; experience supporting ITAR-regulated Aerospace & Defense customers, especially in electronics manufacturing services (EMS) or other complex manufacturing environments, is strongly encouraged.

The Strategic Account Director leads enterprise-level strategic account planning and relationship development to increase revenue and share of wallet. The role uses EMS industry knowledge and technical expertise to identify opportunities, guide solutions, differentiate Creation Technologies’ value, negotiate contracts and pricing, and support strong commercial and operational performance. The Director partners with DPMs, Operations, and cross-functional teams to align customer objectives, improve execution, resolve issues and escalations, and deliver integrated solutions. The role also gathers and analyzes customer insights, promotes continuous improvement and operational excellence, and manages internal reporting such as SBRs, KPIs, and pipeline updates.

A bachelor’s degree in business, engineering, or a related field is preferred; equivalent combinations of education and relevant experience may be considered. At least ten years of manufacturing and program or account management experience is required. The anticipated starting salary is $180,000–$200,000 USD annually. Full-time employees are eligible for performance-based bonuses and a range of benefits. Benefits and programs may vary based on hire date, schedule type, and hours worked. Creation Technologies is an equal opportunity employer and provides a confidential process for requesting application accommodations.

Requirements

• At least ten years of experience in manufacturing and program or account management.
• Strong technical aptitude and a proven record of managing strategic programs and building long-term customer relationships.
• Deep understanding of the Electronics Manufacturing Services (EMS) industry, including customer business models, market trends, pricing strategies, and supply chain dynamics.
• Ability to translate customer goals into strategic internal action.
• Advanced proficiency with Customer Relationship Management (CRM) systems, Enterprise Resource Planning (ERP) tools, and the full Order-to-Cash (OTC) process.
• Strong communication skills, including the ability to simplify complex topics and tailor messages to diverse audiences and stakeholders at all levels.
• Conflict-resolution skills and the ability to lead cross-functionally without direct authority and foster alignment across departments.
• High technical aptitude, data-driven decision-making, and customer-centric thinking.

Nice To Haves

• Bachelor’s degree in business, engineering, or a related field; equivalent combinations of education and relevant experience will also be considered.
• Active security clearance.
• Experience supporting ITAR-regulated Aerospace & Defense customers, particularly in electronics manufacturing services or other complex manufacturing environments.

Responsibilities

• Lead enterprise-level strategic account planning and relationship development to maximize revenue and share-of-wallet growth for assigned accounts.
• Use EMS industry knowledge and technical acumen to identify growth opportunities, guide solution development, differentiate the company’s value proposition, and strengthen strategic partnerships.
• Lead contract and pricing negotiations and commercial engagement activities, including adherence to contract terms, pricing structures, and technical specifications.
• Collaborate with DPMs and cross-functional teams to improve execution and service and delivery standards.
• Act as the primary customer advocate and influence internal stakeholders to ensure responsiveness, alignment, and continuous improvement.
• Collect and analyze customer insights and develop and execute initiatives to improve service models, operational excellence, and long-term competitive advantage.
• Partner with Operations and cross-functional teams to align customer objectives, foster accountability, and deliver integrated solutions.
• Address issues, resolve conflicts, and manage escalations to promote customer satisfaction and mitigate risks.
• Manage and streamline internal reporting, including SBRs, KPIs, and pipeline updates, to support transparency and informed strategic decisions.
• Contribute to company-wide projects, initiatives, and other responsibilities as assigned.

Benefits

• Performance-based bonuses
• A range of benefits for full-time employees; specific benefits are not detailed and may vary by hire date, schedule type, and hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Director