Strategic Account Director

Creation Technologies•Denver, CO

3d•$180,000 - $200,000•Remote

About The Position

Creation Technologies is seeking a Strategic Account Director to lead high-value customer relationships and support business growth. The role serves as a trusted advisor to senior executives and the customer’s primary advocate within the company. It develops account strategies, identifies growth opportunities, strengthens partnerships, expands revenue, and coordinates internal teams to deliver solutions and strong customer experiences. The position may be performed remotely and requires travel to engage with customers, strengthen relationships, and collaborate with internal teams. Candidates with an active security clearance receive preferred consideration. Experience supporting ITAR-regulated Aerospace & Defense customers, especially in electronics manufacturing services (EMS) or complex manufacturing environments, is strongly encouraged. The anticipated starting salary is $180,000–$200,000 USD annually. Full-time employees are eligible for performance-based bonuses and a range of benefits; available benefits and programs may vary based on hire date, schedule type, and hours worked. The final offer may vary based on experience, education, location, and shift.

Requirements

At least 10 years of experience in manufacturing and program or account management.
Strong technical aptitude and a proven record of managing strategic programs and building long-term customer relationships.
Deep understanding of the Electronics Manufacturing Services (EMS) industry, including customer business models, market trends, pricing strategies, and supply chain dynamics.
Ability to translate customer goals into strategic internal action.
Advanced proficiency in Customer Relationship Management (CRM) systems, Enterprise Resource Planning (ERP) tools, and the full Order-to-Cash (OTC) process.
Strong communication skills, including the ability to engage stakeholders at all levels, simplify complex topics, and tailor messaging to diverse audiences.
Conflict-resolution skills and ability to lead cross-functionally without direct authority and foster alignment across departments.
Data-driven decision-making and customer-centric thinking.

Nice To Haves

Active security clearance is preferred.
Experience supporting ITAR-regulated Aerospace & Defense customers, particularly in electronics manufacturing services (EMS) or other complex manufacturing environments, is strongly encouraged.
Bachelor’s degree in business, engineering, or a related field is preferred; equivalent combinations of education and relevant experience will also be considered.

Responsibilities

Initiate enterprise-level strategic account planning and relationship development to maximize revenue and share-of-wallet growth for assigned accounts.
Use EMS industry knowledge and technical expertise to identify growth opportunities, guide solution development, differentiate the company’s value proposition, and strengthen strategic partnerships.
Lead contract and pricing negotiations to maximize value for the company and its customers.
Lead commercial engagement activities, including adherence to contract terms, pricing structures, and technical specifications, to optimize financial performance.
Collaborate with DPMs and cross-functional teams to improve execution and maintain high standards of service and delivery.
Represent the customer within the company and influence internal stakeholders to ensure responsiveness, alignment, and continuous improvement.
Oversee the collection and analysis of customer insights and use them to develop and execute initiatives that enhance service models, operational excellence, and long-term competitive advantage.
Partner with Operations and cross-functional teams to align customer objectives, foster accountability, and deliver integrated solutions.
Address issues, resolve conflicts, and manage escalations to promote customer satisfaction and mitigate risks.
Manage and streamline internal reporting, including SBRs, KPIs, and pipeline updates, to promote transparency and support strategic, data-informed decisions.
Contribute to company-wide projects, initiatives, or other responsibilities as assigned.