Global Strategic Account Service Director

Everpure•Raleigh, NC

1d•$146,000 - $273,000•Onsite

About The Position

As Global Strategic Account Service Director, you will lead the service journey for Everpure’s most valued global enterprise relationships, driving mutual innovation and measurable customer value. You will be accountable for aligning Everpure’s technology and services with customers’ business missions and will work across functions with Sales and Product leadership to make service portfolios a strategic advantage and establish Everpure as a trusted advisor. The role includes leading a global, matrixed service team; partnering with Sales on integrated account plans; bringing customer requirements into Engineering and Product roadmaps; and managing account profitability, retention, service adoption, and strategic-account performance measures. The position is expected to work primarily in an office, from Everpure’s North Carolina or New York office, in accordance with company policies.

Requirements

Proven ability to build and manage influential C-suite partnerships and act as a trusted advisor to global enterprise organizations.
Expert-level skill leading diverse, indirect cross-functional teams, including Sales, Engineering, Finance, and Support, toward unified customer outcomes in a fast-paced environment.
Proficiency in managing account profitability, identifying revenue opportunities, and translating technical service delivery into tangible customer business value.
Deep experience designing service delivery models, managing lifecycles, and leading continuous-improvement activities to resolve complex organizational challenges.

Responsibilities

Serve as the single point of accountability for the end-to-end customer experience and partner with Sales on three-year integrated account plans to maximize customer loyalty and wallet share.
Orchestrate a global team of Service Account Managers, Engineers, and Customer Success Managers to deliver consistent, high-quality service and proactively resolve high-level escalations.
Design the service-focused customer vision and relationship roadmap.
Advocate for customer requirements in Everpure’s Engineering and Product roadmaps to promote account-based innovation.
Manage account-level profitability and retention strategies, maintain world-class CSAT and NPS scores, and target 100% renewal rates through value-added service adoption.
Own and communicate strategic-account success metrics to senior executive leadership and use data-driven insights to promote customer-centricity across the company.