Global Social Media Community Manager

JPMorgan Chase & Co.•New York, NY

6h•Onsite

About The Position

Join J.P. Morgan’s global social media team in New York City and help shape the conversation at scale. You’ll connect with 14M+ followers worldwide—turning engagement into trust and insight into impact. As a Global Social Media Community Manager reporting to our Audience Insights and Engagement team, you will cultivate and grow our social media communities across platforms while operating within the controls and guardrails that protect our employees and the firm. You’ll review comments and messages, elevate potential reputational concerns, and propose new engagement ideas—using sound judgment and a range of tactics to strengthen community and build trust in the brand.

Requirements

3-5 years of experience working in social media
Excellent written and verbal communication skills
In-depth knowledge of social media platforms, trends, and emerging technologies
Understanding of the media landscape, with a strong lens on brand protection
Proven ability to write compelling, on-brand social copy to spark conversation and positive audience interaction.
Strong analytical skills with the ability to interpret and present data effectively
Highly organized, creative, and collaborative thinker

Nice To Haves

Bachelor’s degree
Demonstrates good judgement and passion for PR, crisis management, and issues analysis
Familiarity with social listening tools and platforms; experience with Sprinklr is preferred
Enthusiastic team player capable of cultivating relationships across functions and lines of business

Responsibilities

Handle day-to-day community management for J.P. Morgan and JPMorganChase social media; assessing comments on company owned platforms and brand mentions across social channels
Drive and optimize audience engagement by executing pillar-led engagement tactics, actively managing audience-led conversations, and tracking engagement growth KPIs to measure impact
Monitor and analyze online conversations and sentiment, escalating or responding to comments according to operating procedures
Maintain an ongoing dialogue with stakeholders, including PR teams, to understand and track hot topics, proactively monitoring conversations
Partner closely with content creators, marketers, and communicators across lines of business
Work closely with the social media content and creative team, using insights and trending topics to inform content strategies
Create reporting dashboards to measure organic content performance and inform content strategy.
Stay up to date with industry trends, social media algorithms, and platform updates to optimize social listening and engagement strategies.