Global Security - North America Crisis Manager

JPMorgan Chase & Co.•Columbus, OH

About The Position

The Global Security (GS) Team provides security protection, investigation, resiliency and crisis management services in support of JPMorganChase, its employees, customers, assets, and facilities throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, security guard management and alarm response, incident management, corporate building security and customer/visitor/client safety, physical crime investigations, workplace violence, fire and life safety, executive protection, pre-employment screening, security operations on a global basis, and fraud Investigations. As a Global Security Crisis Manager within the Global Security Team, you will provide security protection, investigation, resiliency and crisis management services in support of JPMorgan Chase, its employees, customers, assets, and facilities throughout the world. Global Crisis Management (GCM), a specialized function within GS, establishes and governs the firm’s crisis management process. GCM enables the organization to assess and respond to crises, minimize operational disruption, escalate appropriately, and restore business-as-usual (BAU) efficiently. GCM operates 24/7, monitoring incidents that may impact the firm and collaborating closely with Resiliency, Real Estate, Human Resources, Technology, and other key partners to protect employees, clients, and customers.

Requirements

6+ years of experience in crisis management, emergency management, security operations center management, or a closely related field.
Proven ability to lead, coordinate, and communicate effectively with cross-functional teams and senior stakeholders under high-pressure conditions.
In-depth knowledge of crisis management standards, escalation protocols, and continuous improvement methodologies, with a strong track record of operational excellence and quality assurance.
Demonstrated expertise in designing, implementing, and managing large-scale crisis management programs within global organizations.
Experience leveraging technology platforms and tools to enhance crisis management processes and situational awareness.

Responsibilities

Deliver all operational aspects of the Crisis Management Process (CMP) for JPMC entities in assigned regions, ensuring consistency, timeliness, and quality.
Provide decisive leadership during crisis events, applying CMP standards and procedures to guide response, escalation, and recovery.
Serve as the primary GCM liaison to Site & Location Crisis Management Teams (SCMTs/LCMTs), enhancing regional crisis preparedness and response capabilities.
Collaborate with CMT leads and roster owners to maintain accurate, up-to-date global CMT rosters and ensure team readiness.
Build and sustain strong relationships with key partners and stakeholders across the firm to advance the GCM product line and foster a culture of resilience.
Ensure timely, accurate, and effective communication and escalation of crisis events through established crisis management channels.
Lead, manage and engage in crisis management training exercises, governance activities and After-Action Reviews (AARs) to drive continuous improvement and strengthen organizational resilience.