Global SDR Revenue Operations Manager

Darktrace•USA - North Carolina (Home Office), NC

4d•$125,000 - $135,000

About The Position

Darktrace is seeking a highly analytical and commercially minded operations professional to support its global Sales Development organization. The role delivers actionable insights, drives operational excellence, and enables scalable pipeline growth through close partnership with Sales, Marketing, Revenue Operations, Finance, IT, Salesforce Support, and executive stakeholders. The position supports a fast-paced, high-growth technology business and contributes to strong standards of integrity and accountability. The role owns and improves SDR metrics, processes, workflows, systems, reporting, lead management, territory alignment, and technology operations. It develops pipeline, capacity, and quota models; monitors funnel health and performance; supports SDR leaders with reporting and quota administration; and identifies scalable improvements to conversion, productivity, and pipeline generation.

Requirements

3–5+ years of experience in Revenue Operations, Sales Operations, GTM Operations, Business Operations, or a related role within a SaaS, cybersecurity, or technology organization, including experience supporting Sales Development, Business Development, or broader go-to-market teams.
Strong understanding of pipeline generation, lead management, funnel optimization, territory planning, quota administration, forecasting, performance reporting, and sales development operations.
Proven ability to use data and analytics to identify opportunities, drive operational improvements, and influence business outcomes.
Experience partnering cross-functionally with Sales, Marketing, Finance, IT, Revenue Operations, and executive leadership in a fast-paced, high-growth environment.
Exceptional analytical, problem-solving, and project management skills, with strong attention to detail and commitment to operational excellence.
Excellent communication and stakeholder management skills, including the ability to translate complex data into actionable insights and executive-level recommendations.
Proactive, solutions-oriented approach; ability to influence without direct authority, manage competing priorities, and deliver measurable business impact.
Experience maintaining and optimizing reporting and analytics platforms, including Salesforce, Power BI, and Tableau.
Hands-on experience with sales and revenue technology platforms, including Salesforce, LinkedIn Sales Navigator, ZoomInfo, LeadIQ, Distribution Engine, Salesloft, Outreach, Orum, Nooks, Gong, and People.ai.

Responsibilities

Drive continuous improvement and operational efficiency across SDR metrics, processes, workflows, and systems in partnership with relevant cross-functional teams.
Develop annual pipeline, capacity, and quota models with SDR and Sales leadership, Marketing Operations, Revenue Operations, Finance, and executive stakeholders.
Own and maintain the global MQL funnel, auditing and enforcing lead management SLAs for timely engagement and follow-up.
Identify performance trends, workflow inefficiencies, coverage gaps, and funnel challenges, and implement scalable solutions to improve conversion rates, productivity, and pipeline generation.
Support SDR leaders with KPI reporting, quota attainment tracking, commission validation, quota administration, and performance analysis.
Maintain and optimize dashboards and reporting across Salesforce, Power BI, Tableau, and other analytics platforms.
Monitor pace-to-goal trends, pipeline health, productivity, and funnel conversion across leads, campaigns, meetings, opportunities, and pipeline generation.
Maintain SDR territory alignment and lead routing to support operational efficiency, global coverage, and pipeline generation.
Drive adoption of processes, technologies, and best practices across the global SDR organization.
Maintain Salesforce data quality and SDR record hygiene relating to activities, discovery meetings, opportunity management, and pipeline generation.
Analyze SDR performance across segments, regions, product lines, and inbound versus outbound motions.
Conduct ad hoc reporting and analysis for strategic business initiatives and executive decision-making.
Serve as a subject matter expert for SDR Operations and partner with Sales, Marketing, Revenue Operations, Salesforce Support, and IT.
Own and optimize the SDR technology stack, identifying workflow enhancements, automation opportunities, and operational efficiencies.
Monitor technology adoption and utilization, and support platform administration, licensing, onboarding, and user training.