Global Sales Coordinator

CONFERENCE DIRECT LLC • Folsom, CA

9d • Hybrid

About The Position

The Global Sales Coordinator serves as an operational and meeting requestor support resource for a large global strategic meeting management program (SMMP). The role supports service excellence, process efficiency, and successful program execution, partnering with Global Account leaders, hotels, suppliers, meeting requestors, and internal ConferenceDirect teams. Work includes supporting sourcing, contracting, financial reconciliation, reporting, and customer engagement initiatives.

The position is based in Folsom, California, with a 3/2 hybrid schedule available after a 90-day probationary period. The coordinator supports a remote-based Global Account team and provides assistance throughout the event lifecycle. The role is non-exempt, reports to the Vice President, Global Accounts, and has a Monday–Friday schedule with hours to be determined. Travel is approximately 2–3 trips annually. Limited travel includes support for the organization’s annual meeting; the employee must be able to lift, carry, or move up to 25 pounds while on-site at that meeting. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ConferenceDirect is an event management and hospitality services firm that helps clients secure hotel accommodations, meeting space, conference venues, and hospitality services on favorable terms. The company states that its core values are Dedication, Integrity, Relationship-Driven, Expertise Collaboration, and Transparency.

Requirements

• Exceptional attention to detail and organizational skills.
• Strong verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced, remote work environment.
• Demonstrated problem-solving and critical-thinking skills.
• Strong customer service orientation and relationship management capabilities.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong analytical and reporting capabilities.
• Authorized to work in the United States.

Nice To Haves

• Experience with CRM systems, sourcing technology, and meetings management platforms.
• Bachelor’s degree or equivalent professional experience.
• Hospitality, operational support, meetings management, event planning, sourcing, or related industry experience.
• Experience supporting corporate meetings, conferences, or strategic meeting management programs.
• Familiarity with hotel contracting, group bookings, and supplier negotiations.

Responsibilities

• Provide administrative and operational support to a remote-based Global Account team.
• Serve as a primary liaison between field teams, meeting requestors, suppliers, and ConferenceDirect corporate support functions.
• Support strategic meeting requestor programs by ensuring timely and accurate execution of sourcing, contracting, and operational activities.
• Respond promptly to inquiries from meeting requestors, hotels, and suppliers while maintaining customer service standards.
• Collaborate with team members to provide support throughout the event lifecycle.
• Manage and maintain ConferenceDirect office systems and operational workflows.
• Process monthly bookings, monitor booking activity, and support month-end close procedures for executed agreements.
• Review, track, and process customer contracts in accordance with customer policies and meeting requestor requirements.
• Maintain accurate booking records, contract documentation, and meeting requestor account information.
• Assist with contract collection, storage, and compliance management.
• Obtain event history, room block performance data, master billing information, and executed agreements from hotel contacts and suppliers.
• Support supplier engagement efforts and facilitate communication among meeting requestors, hotels, and account teams to resolve operational issues and improve service delivery.
• Manage supplier documentation and support invoice reconciliation processes.
• Support venue billing processes in partnership with the Accounting team.
• Assist with invoice auditing, billing reconciliation, and financial reporting activities.
• Oversee customer loyalty points programs.
• Monitor project timelines and proactively follow up on outstanding deliverables.
• Support monthly account reporting and operational performance tracking.
• Manage and support the Simple Meeting Solution platform, including user support, hotel engagement, and process optimization initiatives.
• Identify opportunities to improve workflows, enhance efficiencies, and standardize best practices.
• Maintain accurate CRM and meeting requestor database records.
• Use technology and data to support visibility, reporting, and informed decision-making.
• Coordinate customer satisfaction survey programs and reporting analytics.
• Monitor meeting requestor feedback and support continuous improvement initiatives.
• Assist with special projects, strategic initiatives, and departmental priorities as assigned.
• Contribute to a culture of service excellence, collaboration, and accountability.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed