Global Relationship Manager- 3
About The Position
Genpact is seeking a Global Relationship Manager to develop client and sales relationships and support business growth in the Deduction Management space. The role develops go-to-market strategies, commercial models, data strategies, and growth plans that balance financial results with client satisfaction. It works with Sales and Operations leadership and cross-functional teams to build momentum for new deals, support conversion and delivery, and address client issues. The position also focuses on operational excellence, governance, project prioritization, resource optimization, research into markets and customer needs, and process improvement. The manager translates strategic vision into actionable plans, prepares customer-meeting collateral and business case studies, and identifies automation and transformation opportunities. The position is hybrid, with a variable work shift, and offers an approximate annual base compensation range of $100,000 to $125,000. Los Angeles, California-based candidates are not eligible.
Requirements
- Bachelor’s degree in Commerce, Economics, or Finance, or a Master of Business Administration or Master of Business Analytics.
- English proficiency at C2 level.
- Skills in automation technology, business consulting, customer relationship management (CRM), DevOps, digital business strategy, financial analysis and reporting, global business strategies, sales, sales forecasting, and SAP.
Responsibilities
- Develop and strengthen relationships with sales organizations, creating go-to-market strategies for business growth.
- Design creative and profitable commercial models that enhance Genpact’s value proposition and drive revenue growth.
- Build and implement data strategies to guide promotional planning and execution.
- Collaborate with Sales and Operations senior leadership to build momentum for new deals and support successful conversion and delivery.
- Manage cross-functional client issues and ensure efficient, timely responses to client needs.
- Develop a growth strategy focused on financial success and client satisfaction.
- Ensure operational excellence through governance, project prioritization, and resource optimization across teams.
- Research new markets and customer needs in the Deduction Management space and tailor strategies accordingly.
- Identify process improvement opportunities to optimize workflows, reduce costs, and increase client value.
- Translate strategic vision into actionable plans that drive business success and customer outcomes.
- Build and manage collateral for customer meetings in collaboration with Sales, Operations, Value Share, Transformation, and Digital teams.
- Identify automation and process-improvement opportunities to enhance service delivery.
- Promote Genpact’s products and services by addressing or anticipating client objectives and aligning with business needs.
- Develop and present business case studies demonstrating the impact of Genpact’s value-sharing approach for new and existing customers.
Benefits
- Mentorship and learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
