Global Product Support Engineer 5
About The Position
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.
Requirements
- Minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years of experience; or equivalent experience.
- Excellent organizational skills and demonstrated ability to manage multiple tasks simultaneously and the ability to react to shifting priorities to meet business needs and deadlines.
- Good communication skills both written and verbal.
- Excellent people skills with demonstrated ability to work effectively and efficiently with diverse teams, customers, internal and external partners.
- Semiconductor fab experience is required.
Nice To Haves
- Etch process engineering experience.
- Experience with Lam's Etch products.
- Collaboration/matrix environment mindset.
Responsibilities
- Process/Productivity Engineer who will provide technical support to field process engineers and product support personnel that are troubleshooting Etch chambers for gaps in process capability, chamber matching, defect, and yield failure issues.
- Reports process-related enhancements and continuous design improvements to the engineering group.
- Supports first-in-fab customers with process qualification.
- Provides training to Field Service Engineers and provides BKM documents.
- Travel up to 15%-20%.
- Acts as a resource for colleagues with less experience and may lead specific projects.
- Works with cross-functional teams to get information and results needed to deliver results.
- Professionally represents the company to the customer. Utilizes knowledge of the company’s product lines and services to keep existing/potential customers informed when new/additional needs are identified.
- Actively addresses any potential issues at the customer site and provides alternative solutions.
- Drives implementation of new solutions for the customer.
Benefits
- Comprehensive set of outstanding benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
