Global Product Support Engineer III

Applied Materials • Kalispell, MT

3d • Onsite

About The Position

As a Global Product Support Engineer, you will be using your project management skills, mechanical aptitude, and data analysis techniques to develop and publish maintenance strategies for new products, troubleshoot field issues, and ensure successful new product rollouts. The work we do together advances the world’s technology. Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry.

Requirements

• Bachelor’s in Materials, Manufacturing, Mechanical, Chemical, Electrical Engineering, or a related field
• 5 years experience in engineering or technical field
• 20% Travel Required
• Job based in Kalispell, MT

Nice To Haves

• Strong interpersonal collaboration and communication skills, with an emphasis on building trust
• Hands on hardware troubleshooting and maintenance background including electrical, software, chemical, and mechanical systems
• Experience leading small teams with interest in people management
• Ability to manage multiple projects simultaneously, effectively prioritize per business requirements
• Exercise good judgment based on the analysis of multiple sources of information
• Communicate difficult or sensitive information, working to build consensus
• Ability to solve problems creatively and analytically
• Flexible and adaptable mindset
• Thrive in a results-driven culture

Responsibilities

• Participate in lab and field installation of new products
• Work with Manufacturing to develop procedures and participate (if required) on New Product final test
• Develop new procedures and Best Known Methods (BKMs) to service new products
• Drive resolution of key issues with Engineering.
• Take part in beta site test plans and reporting
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
• Input for developing new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
• Communicate work output using presentations, reports, and verbal updates to various stakeholders

Benefits

• supportive work culture that encourages you to learn, develop, and grow your career
• comprehensive benefits package
• participation in a bonus and a stock award program, as applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Senior