Product Management Manager

Vertiv Group•Westerville, OH

About The Position

The Global Product Manager – Project Services, Fluid Management is responsible for defining, commercializing, and scaling Vertiv’s global project-based fluid management services for high-density data centers. The role owns the service offering strategy from concept through global deployment, with primary focus on flush, fill, filtration, coolant conditioning, and related fluid services for liquid-cooled and high-density thermal infrastructure. This role is accountable for creating the scope of work, pricing architecture, service standards, and regional enablement model required to expand the offering consistently across global regions. The Product Manager will partner with engineering, regional service leaders, field operations, supply chain, digital teams, and strategic fluid/chemistry partners to build a globally repeatable service model that supports uptime, commissioning readiness, operational reliability, and lifecycle performance.

Requirements

5–7+ years of experience in data center services, mechanical/thermal systems, liquid cooling, fluid management, project services, product management, or critical infrastructure services.
Demonstrated ability to develop service scope, SOWs, pricing models, commercial guardrails, and regional deployment packages for technical services.
Working knowledge of flush, fill, filtration, coolant conditioning, sampling, lab testing, DI water, glycol/coolant blends, closed-loop systems, and high-density data center cooling environments.
Experience operating in a global, matrixed organization with regional execution teams, sales, finance, engineering, procurement, field services, and external partners.
Strong commercial acumen with ability to balance technical rigor, margin requirements, customer value, and operational scalability.
Excellent executive communication skills, with ability to translate technical service complexity into clear customer outcomes, value propositions, and scalable product strategy.

Nice To Haves

Experience with high-density / AI data center deployments, liquid cooling infrastructure, commissioning support, or thermal lifecycle services.
Familiarity with multi-vendor environments and service models that combine internal field execution with qualified partners.
Experience launching new service offerings globally, including regional readiness, commercial enablement, and operational governance.

Responsibilities

Define and own the global roadmap for project-based fluid management services across high-density and liquid-cooled data center environments.
Translate customer needs for commissioning readiness, uptime, fluid quality, reliability, and operating risk reduction into standardized global service offerings.
Develop clear service definitions covering scope, deliverables, assumptions, exclusions, acceptance criteria, service tiers, and handoff requirements.
Ensure offerings can support both Vertiv and non-Vertiv environments where fluid management scope interfaces with broader thermal infrastructure.
Create standardized SOW templates for flush, fill, filtration, coolant conditioning, sampling, pre-commissioning support, and turnover services.
Define technical requirements for fluid cleanliness, filtration levels, fill procedures, flushing processes, sample points, reporting outputs, and completion criteria.
Partner with engineering and technical SMEs to align service procedures with system design, coolant compatibility, safety requirements, warranty considerations, and customer operating specifications.
Build the execution playbook required for repeatable delivery across project services, field services, partners, and regional operations teams.
Develop pricing models for project-based fluid management services, including fixed-price packages, unit-based pricing, project-specific estimates, and regional pricing guidance.
Partner with Sales, Finance, Procurement, and regional teams to establish margin targets, cost models, pricing guardrails, and approval thresholds by service type and region.
Create customer-facing value propositions that position fluid management as a critical uptime, commissioning, and lifecycle reliability service for high-density data centers.
Support bid teams and regional sales organizations with pricing tools, SOW language, commercial assumptions, and escalation guidance.
Lead the global rollout of the fluid management service offering, ensuring regional teams have the tools, training, pricing, supplier alignment, and execution standards required to deliver consistently.
Develop launch plans, deployment playbooks, regional readiness criteria, training materials, and governance routines to accelerate adoption across all regions.
Identify regional capability gaps and drive closure through internal service development, partner enablement, supplier qualification, or local execution models.
Monitor adoption, pipeline conversion, execution quality, profitability, and customer outcomes to continuously improve the global offering.
Partner with strategic fluid, chemical, filtration, testing, and logistics providers to define roles, responsibilities, service boundaries, and commercial models.
Coordinate with supply chain and regional operations to ensure availability of DI water, glycol/coolant blends, filtration equipment, sampling kits, lab testing, and related project materials.
Create governance for partner-led scope to ensure consistent quality, safety, reporting, and customer experience under the Vertiv service model.
Partner with digital and monitoring teams to connect fluid condition, filtration events, sampling results, and equipment health data into lifecycle service insights where applicable.
Use field data, customer feedback, project results, and regional performance metrics to refine service standards, pricing, and execution models.
Drive continuous improvement in service repeatability, project margin, execution consistency, and customer confidence in Vertiv’s high-density data center service capabilities.