Global PMO Lead

JLL • Atlanta, GA

12d • $120,000 - $135,000 • Remote

About The Position

JLL is seeking a Global PMO Lead to lead the Project Management Office for its Project & Development Services (PDS) team on the NCR Atleos account. The role is the operational link between the account’s Center of Excellence, which sets global standards and tools, and regional Senior Program Managers and variable project managers delivering work across the Americas, EMEA, and APAC. The Global PMO Lead owns global governance, risk management, reporting, process standardization, and capital-planning support, ensuring consistent application of standards and accurate, consistent data for account leadership and NCR Atleos’ Global Real Estate team. Regional Senior Program Managers own project delivery; this role owns the controls, financial discipline, and data that support consistent delivery across the capital plan. The position reports to the Global PDS & OP Lead and leads the Global PMO Coordinator. It is based at NCR Atleos’ global headquarters in Atlanta; the posting also describes the location as Remote – Atlanta, GA.

The Global PMO Lead directs the PMO’s strategy, performance, and operations; establishes and runs project controls and governance; maintains account playbooks, templates, and processes; and trains variable project managers. The role is the point of contact for new project instructions, coordinates scope and work-order sign-offs, matches projects with appropriate project managers, and supports compliant proposals, bid interviews, client introductions, deliverable reviews, and escalations. It works with the Global CoE Lead and teams covering Performance, Technology and Data, Sourcing, HSSE, and Risk and Compliance to ensure standards, KPI frameworks, platforms, and tools are applied and that data and lessons learned are fed back to the CoE.

The role supports global and regional account leaders and Finance with cash-flow and expense forecasting, capital planning, contract approvals and execution, purchase-order tracking, procurement, invoicing, and accruals. It monitors KPIs and program reporting, maintains project records in JLL’s Ingenious.Build system from initiation through closeout, and follows up with project managers across regions to maintain data integrity. Additional duties include vendor onboarding and performance evaluation, financial project closeout, client reporting and feedback, keeping JLL and client databases updated, preparing ad hoc reports, supporting regional teams and service lines, and ensuring best practices and appropriate resources. The role also supports technology adoption, AI adoption, and data integration into Azara to enable custom dashboards and data-driven insights. It leads, manages, and inspires a Global PMO Coordinator based in EMEA, along with variable PMO resources.

Requirements

• 10 or more years of experience in corporate real estate.
• Experience establishing or running a PMO, including project controls, governance, and risk management for a multi-region portfolio.
• Experience applying centrally defined standards, tools, and KPI frameworks across variable, in-country project teams in multiple regions and time zones.
• Advanced knowledge of JLL Ingenious.Build; the role requires advanced use of the software.
• Advanced MS Excel and technology skills, with exposure to AI-enabled platforms such as JLL Azara.
• Strong financial aptitude and data analytics background, with strong analytical and problem-solving skills.
• Ability to manage multiple tasks and priorities, take initiative, and identify and drive process and productivity improvements.
• Ability to establish and maintain strong business relationships with account and client stakeholders.
• Strong collaborative relationship-building skills and ability to foster a productive team environment.
• Effective communication and presentation skills, including comfort presenting to clients and account leadership; excellent verbal and written communication.
• Strong organization, interpersonal skills, and ability to communicate with client representatives and team members.
• Ability to multitask and work both independently and as part of a team.
• Understanding of construction project delivery, including budgeting and scheduling.
• Knowledge of Microsoft Office applications.
• Must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.

Nice To Haves

• Bachelor’s degree in Accounting, Communication, Business, Finance, Architecture, Engineering, or Construction Management is strongly preferred.
• Experience using MS Project to build and manage project and program schedules is a plus.
• Experience with principal or managed-principal delivery models and related purchase-order, invoicing, and accrual controls is preferred.
• PMP or an equivalent project or program management certification is preferred.
• Experience in engineering, construction management, real estate, finance, or accounting is highly preferred.

Responsibilities

• Lead the strategic direction, performance, and operations of the NCR Atleos PDS PMO, providing guidance and support to account leadership and NCR Atleos’ GRE team.
• Establish and manage project controls and governance for the global portfolio, including risk management, standardized processes and procedures, performance monitoring, and secure project information and documentation.
• Maintain PDS & OP Field Manuals, templates, and standard processes; train variable, in-country project managers and ensure consistent application.
• Serve as the single point of contact for new project instructions; receive briefs, agree scopes, and ensure work-order sign-offs are in place.
• Match projects to suitable in-country project managers, including JLL staff or third-party providers; coordinate compliant proposals and bid interviews with local JLL teams.
• Introduce local delivery teams to the client after project award, review key deliverables before client submission, and act as an escalation point alongside regional Senior Program Managers.
• Work with the Global CoE Lead and CoE teams to implement standards, KPI frameworks, platforms, and tools, and feed PDS data, results, and lessons learned back to the CoE.
• Support the Global PDS & OP Lead and regional Senior Program Managers, working with Finance on capital and operating-expense cash-flow forecasting, expense forecasting, and capital-planning support.
• Support capital request and approval processes, including scope definition, preliminary costs and schedules, business-unit input, and governance.
• Coordinate contract approvals and execution with Sourcing and Finance; create and update purchase-order trackers and serve as a subject-matter expert in financial and procurement activities.
• Manage purchase orders, invoicing, accruals, and problem-invoice logs in accordance with NCR Atleos requirements.
• Monitor and report KPIs and regular program status, risk, and financial reporting, maintaining accurate and consistent data across regions.
• Initiate projects and update project status from initiation through closeout in JLL’s Ingenious.Build system; monitor global project managers’ data integrity and manage the system with variable project managers.
• Support regional account teams and collaborate with the Center of Excellence, IFM, OP, Transactions, Lease Administration, and Finance service lines.
• Support onboarding of new client vendors with the account’s Sourcing Lead; develop vendor relationships and help evaluate consultant, contractor, and vendor performance against KPIs.
• Close projects financially, report to the client, and support post-project client feedback and lessons learned across regions.
• Keep JLL and client databases accurate and current, including relevant information and documentation, and prepare ad hoc reports as needed.
• Ensure best practices are followed and project managers have appropriate resources; demonstrate proficiency in required PDS technology.
• Comply with JLL policies and procedures, including ethics and business practices.
• Foster innovation and AI adoption, and coordinate with the CoE Technology and Data team on Azara integration, dashboards, and accurate PDS data feeds.
• Lead, manage, and inspire the EMEA-based Global PMO Coordinator and variable PMO resources.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and a comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Senior