Global Operations Support

Maersk•La Vergne, TN

About The Position

The Global Operations Support role manages end-to-end execution of international shipments, ensuring compliance with import and export regulations, coordinating with global partners, and delivering customer service. The role requires knowledge of international transportation, customs processes, carrier management, and shipment visibility across transportation modes. The schedule is Monday through Friday, 7 a.m. to 4 p.m.

Requirements

High school diploma or equivalent is required.
Strong understanding of import and export processes.
Knowledge of Incoterms, customs brokerage, and international shipping documentation.
Strong organizational skills and ability to manage multiple shipments simultaneously.
Excellent communication and customer service skills.
Proficiency in transportation management systems and Microsoft Office applications.

Nice To Haves

Experience in international freight forwarding, logistics, transportation, or supply chain operations.
Experience handling ocean freight, air freight, drayage, and customs-related processes.
Familiarity with in-bond, IT, ITT, and T&E movements.

Responsibilities

Prepare and manage quotations for international air and ocean freight shipments.
Coordinate shipments under various Incoterms, understanding buyer and seller responsibilities throughout the transportation process.
Arrange and monitor import and export shipments from origin through final delivery.
Work with overseas agents, freight forwarders, steamship lines, airlines, drayage providers, terminals, and warehouses.
Manage customs clearance activities and coordinate with customs brokers to ensure regulatory compliance.
Execute and monitor in-bond movements, including IT (Immediate Transportation), T&E (Transportation and Exportation), and ITT shipments.
Prepare, review, and validate shipping documentation, including commercial invoices, packing lists, bills of lading, arrival notices, and customs documents.
Track shipments and proactively communicate status, exceptions, delays, and resolutions to customers and internal stakeholders.
Coordinate container pickups, deliveries, and drayage services to ensure timely freight movement.
Audit operational costs, close shipment files, and ensure accurate and timely customer billing.
Maintain knowledge of international trade regulations, customs requirements, tariff classifications, and transportation best practices.
Build and maintain relationships with customers, carriers, agents, and service providers.