Global Network Operations and Security Center (GNOSC) Manager IRES - SSFB

Amentum•Colorado Springs, CO

3d•Onsite

About The Position

The GNOSC Manager provides critical leadership and oversight for the 24/7 Global Network Operations and Security Center (GNOSC) supporting the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. This role is responsible for the overall health, stability, and continuous operation of the enterprise IT infrastructure. The GNOSC Manager will lead a diverse team of Watch Officers, Network Engineers, and Mission Support Team (MST) Engineers, ensuring operational continuity, effective incident management, and seamless communication with executive management and Government stakeholders.

Requirements

Exceptional verbal and written communication skills with a proven track record of briefing senior military and civilian leadership.
12, or more, years of general (full-time) work experience (may be reduced with completion of advanced education).
6, or more, years of progressive experience in IT operations management, network control center (NCC), or enterprise operations center (EOC) roles.
2, or more, years of direct personnel management or team leadership experience in a complex, 24x7 IT environment.
Education or experience with ITIL framework and ITIL-based processes, to include continual service improvement, Incident, and change management.
A current DoD 8570.01 IAT Level II Certification (e.g., CompTIA Security+ CE) or higher (IAM Level II/III preferred, such as CISM or CISSP).
An active DoW Secret Security Clearance.

Nice To Haves

An active DoW Top Secret Security Clearance.
A bachelor’s degree (or higher) in Computer Science, Information Technology, Cybersecurity, or a related field.
Extensive experience leading metrics-based IT Operations and Maintenance (O&M) teams within a DoD or MDA environment.
An advanced understanding of the ITIL framework with related certifications (e.g., ITIL 4 Foundation, ITIL 4 Managing Professional, or Strategic Leader).
Familiarity with enterprise monitoring, ticketing, and security toolsets utilized by the team, including Remedy, and SNMP monitoring tools (e.g. SolarWinds and Structure Ware Datacenter).
A working technical background in network engineering, systems administration (Windows/Linux), or cybersecurity operations.
Experience running operations centers for large complex organizations.
An understanding of military organizations and structures.
Experience working with DISA and DREN.

Responsibilities

Direct all facets of the continuous 24x7x365 GNOSC environment.
Provide administrative and technical oversight to Watch Officers and Mission Support Team (MST) Engineers.
Serve as an escalation point for complex IT incidents, outages, and service degradations.
Ensure that all incidents are effectively escalated, managed, and resolved within established service level agreements (SLAs).
Provide full communication of status, remediation plans, and operational actions to executive leadership and the Government customer.
Deliver post-event recommendations such as “Lessons Learned” and “Hot Wash” inputs.
Oversee ITIL-based continual service improvement initiatives to minimize risk to services and operational networks.
Coordinate the Mission Support Schedule with the MST Lead and Watch Officers to ensure all CIO assets directly support event requirements, exercises, and war games in a geographically distributed enterprise.
Ensure team compliance with Tier III Information Assurance practices, IT security governance, and DoD 8570/8140 requirements.
Champion metrics-based IT Operations and Maintenance (O&M) and oversee Quality Assurance/Quality Control Inspection processes.