About The Position

The Senior Network Engineer for Operations and Maintenance supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will work in close coordination with team leads, project managers, network architects, and engineers from other service areas to provide Tier III support for the MDA Enterprise. They will take part in daily/weekly/monthly Battle Rhythms contributing to maintenance checks and regular network services of the team. The role involves generating/providing status reports, providing network anomaly analysis, and developing engineering red lines as needed to support network maintenance actions, engineering changes/upgrades, and security vulnerabilities. The engineer will serve as an Operations and Maintenance expert and provide technical contribution on outage or troubleshooting bridge calls. They will regularly respond to, create, and troubleshoot support Incident tickets and Work Orders in the Remedy IT Service Management system. Participation in an on-call rotation for network support functions is required if incidents arise after core hours. This position can be filled at Schriever SFB, Colorado Springs, CO or Redstone Arsenal, Huntsville, AL. This is an in-office position, 8 hours per day, 5 days per week with an on-call rotation for any after-hours troubleshooting requirements. The successful candidate will be able to work in a team environment, have good interpersonal skills, be a quick learner, and have a positive attitude, with strong attention to detail and diligent record keeping.

Requirements

  • 10 or more years of general (full-time) work experience (may be reduced with advanced education).
  • 5 or more years of directly related experience.
  • 6 or more months of experience working in a management or leadership role.
  • Experience with Internet Protocols (e.g. DNS, HTTP, SMTP, SSL).
  • Experience with multiple network types (i.e. LAN, WAN, VxLAN, SDN).
  • Proficiency in routing and switching protocols to include BGP, OSPF, STP, TCP/UDP, voice, video, VPN/VRF, subnetting, DHCP, DNS, SD-WAN, SD-Access, ISE, DNAC.
  • Experience with routing and switching hardware to include Cisco platforms, Palo Alto, and KG-175 encryptors.
  • Experience with Open STIG vulnerability identification.
  • Active DoW 8570 IAG Level II certification (e.g., Security+).
  • Active DoW Secret Security Clearance.

Nice To Haves

  • 1 or more relevant certifications to include CCNP and CISSP.
  • Experience with vendors such as Netscout, BlueCoat, NetScaler.
  • Understanding of Independent Verification and Validation/CORA (CCRI) Processes and Procedures and critical thinking skills.
  • Experience with Firewall configuration and troubleshooting.
  • Experience with Managing Voice over Internet Protocol (VoIP) Telecommunications infrastructures.
  • Experience in management or leadership roles.

Responsibilities

  • Provide Tier III support for the MDA Enterprise in close coordination with team leads, project managers, network architects, and engineers from other service areas.
  • Participate in daily/weekly/monthly Battle Rhythms contributing to maintenance checks and regular network services.
  • Generate/provide status reports, network anomaly analysis, and develop engineering red lines for network maintenance, engineering changes/upgrades, and security vulnerabilities.
  • Serve as an Operations and Maintenance expert and provide technical contribution on outage or troubleshooting bridge calls.
  • Respond to, create, and troubleshoot support Incident tickets and Work Orders in the Remedy IT Service Management system.
  • Participate in an on-call rotation for network support functions after core hours.

Benefits

  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance
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