Global Network Operations and Security Center (GNOSC) Manager

LaunchTech•Colorado Springs, CO

1d•$150,000 - $180,000•Onsite

About The Position

LaunchTech is seeking a dynamic Global Network Operations and Security Center (GNOSC) Manager to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. This leadership role involves commanding a 24/7 enterprise network operations center directly supporting the nation's missile defense mission. The position requires directing all facets of the continuous 24x7x365 GNOSC environment, providing administrative and technical oversight to Watch Officers and Mission Support Team (MST) Engineers. The manager will serve as an escalation point for complex IT incidents, outages, and service degradations, ensuring timely resolution within SLAs. Communication with executive leadership and the Government customer regarding status, remediation plans, and operational actions is crucial, including delivering post-event recommendations. The role also involves overseeing ITIL-based continual service improvement initiatives, coordinating the Mission Support Schedule to support event requirements, exercises, and war games, and ensuring team compliance with Tier III Information Assurance practices, IT security governance, and DoD 8570/8140 requirements. The position champions metrics-based IT Operations and Maintenance (O&M) and oversees Quality Assurance/Quality Control Inspection processes.

Requirements

Must have 12, or more, years of general (full-time) work experience (may be reduced with completion of advanced education).
Must have 6, or more, years of progressive experience in IT operations management, network control center (NCC), or enterprise operations center (EOC) roles.
Must have 2, or more, years of direct personnel management or team leadership experience in a complex, 24/7 IT environment.
Must have education or experience with ITIL framework and ITIL-based processes, to include continual service improvement, Incident, and change management.
Must have a current DoD 8570.01 IAT Level II Certification (e.g., CompTIA Security+ CE) or higher (IAM Level II/III preferred, such as CISM or CISSP).
Must have an active DoW Secret Security Clearance.
Have exceptional verbal and written communication skills with a proven track record of briefing senior military and civilian leadership.

Nice To Haves

Have an active DoW Top Secret Security Clearance.
Have a bachelor's degree (or higher) in Computer Science, Information Technology, Cybersecurity, or a related field.
Have extensive experience leading metrics-based IT Operations and Maintenance (O&M) teams within a DoD or MDA environment.
Have an advanced understanding of the ITIL framework with related certifications (e.g., ITIL 4 Foundation, ITIL 4 Managing Professional, or Strategic Leader).
Be familiar with enterprise monitoring, ticketing, and security toolsets utilized by the team, including Remedy, and SNMP monitoring tools (e.g. SolarWinds and Structure Ware Datacenter).
Have a working technical background in network engineering, systems administration (Windows/Linux), or cybersecurity operations.
Have experience running operations centers for large complex organizations.
Have an understanding of military organizations and structures.
Have experience working with DISA and DREN.

Responsibilities

Direct all facets of the continuous 24x7x365 GNOSC environment.
Provide administrative and technical oversight to Watch Officers and Mission Support Team (MST) Engineers.
Serve as an escalation point for complex IT incidents, outages, and service degradations.
Ensure that all incidents are effectively escalated, managed, and resolved within established service level agreements (SLAs).
Provide full communication of status, remediation plans, and operational actions to executive leadership and the Government customer.
Deliver post-event recommendations such as "Lessons Learned" and "Hot Wash" inputs.
Oversee ITIL-based continual service improvement initiatives to minimize risk to services and operational networks.
Coordinate the Mission Support Schedule with the MST Lead and Watch Officers to ensure all CIO assets directly support event requirements, exercises, and war games in a geographically distributed enterprise.
Ensure team compliance with Tier III Information Assurance practices, IT security governance, and DoD 8570/8140 requirements.
Champion metrics-based IT Operations and Maintenance (O&M) and oversee Quality Assurance/Quality Control Inspection processes.