Global Mobility Consultant

Aires•Pittsburgh, PA

20h•Hybrid

About The Position

Aires is hiring a Global Mobility Consultant for its Pittsburgh, Pennsylvania office in a hybrid work environment. The role provides high-touch policy consultation and ongoing relocation services to transferring employees and their families, helping facilitate a seamless mobility experience. The consultant coordinates shipments, destination services, and other client-approved benefits while serving as a key point of contact throughout the relocation process. The position also involves collaborating with internal teams, external partners, and clients to administer complex global mobility programs and processes. The Global Mobility Consultant oversees assignments from start to finish, maintains ongoing contact with assignees, and coordinates communication about status changes that may affect benefits or mobility status. The consultant also audits program elements to confirm benefits are delivered according to client expectations, participates in meetings as needed, and provides mentoring and subject-matter expertise to the team. Aires describes itself as an industry leader with more than 40 years of relocation management experience, an in-house technology platform, high client retention, and a commitment to employee career growth and development.

Requirements

High school diploma required.
At least 3 years of mobility consultant experience.
At least 3 years of customer service experience.
Strong problem-solving skills.
Excellent written and verbal communication skills.
Excellent customer service and administrative skills.
Computer literacy with MS Office products and ability to learn proprietary software.
Ability to manage multiple competing tasks.
Ability to follow policies and procedures.
Can-do attitude and genuine desire to help others.
Team-oriented mindset with a strong sense of care and urgency.
Desire to embrace the company’s core values: Client Focus, Results, Responsibility & Accountability, Collaboration, and Innovation.

Nice To Haves

Associate's or bachelor's degree preferred.
Knowledge of international assignment management and global business preferred.

Responsibilities

Provide high-touch policy consultation to global transferees, reviewing assignment letters, benefit details, compensation details, and other complex mobility-program information according to customized offerings.
Collaborate with internal teams, external partners, and clients to facilitate end-to-end service delivery, including all client-approved benefits.
Oversee assignments from start to finish and maintain ongoing touch points with assignees throughout the assignment.
Identify changes that may affect benefits or mobility status and communicate status changes to internal teams.
Audit elements of the mobility program to ensure benefits are delivered according to client expectations.
Liaise with clients and partners and attend internal and external meetings as needed.
Mentor team members and serve as a subject matter expert.
Provide coverage and absorb transition files as needed.