Global Key Account Manager

Steele Solutions•Tiffin, OH

2d•Onsite

About The Position

Under the direction of the Chief Revenue Officer, the Global Key Account Manager sells company products to customers in the Warehouse Distribution General Contractor (GC) and Third-Party Logistics (3PL) segments. The role acts as a strategic sales partner, penetrating key accounts, understanding customer project needs and timelines, and providing technical knowledge to support effective Request for Quote (RFQ) proposals. The position serves as a conduit between the organization and the customer throughout the project and provides follow-up communication after project completion. The role researches target markets, develops sales and marketing plans, supports custom solutions and designs, and coordinates with technical staff to keep projects on track and meet customer expectations. It also prepares customer presentations and training, communicates project terms and updates, resolves claims and concerns, shares market intelligence, maintains account information in the CRM, and presents an annual business plan with sales forecasts and budget for approval.

Requirements

At least 5 years of proven B2B sales and marketing experience.
Demonstrated success with strategic selling, including customer segmentation and focus.
Ability to negotiate and persuade with discretion and consideration.
Ability to prioritize and complete tasks accurately and with attention to detail in a fast-paced, deadline-oriented environment.
Strong interpersonal, organizational, and time-management skills.
Demonstrated integrity, self-direction, self-confidence, tenacity, work ethic, and competitive spirit, with the ability to overcome adversity, collaborate, and solve problems effectively.
Ability to read and comprehend instructions, short correspondence, and memos.
Ability to communicate effectively one-on-one and in small and large groups with employees at all organizational levels.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages.
Ability to apply commonsense understanding to written, oral, or diagrammatic instructions and deal with problems involving several concrete variables in standardized situations.
Ability to meet the stated physical demands, with reasonable accommodations where applicable.

Nice To Haves

Bachelor’s degree in Engineering or a related field preferred.
Experience with mechanical and/or fabrication commercial products, material handling, general contracting, or 3PL industries preferred.
Microsoft Suite skills.
CRM skills.

Responsibilities

Research the GC and 3PL markets to identify key target customers.
Develop strategic sales and marketing plans to attract, retain, and develop key accounts.
Assist in developing custom solutions and design options to meet customer needs.
Coordinate with technical staff throughout projects to determine project details, provide customer updates, and ensure completion meets or exceeds customer expectations.
Assist with preparation, participation, and follow-up for trade shows.
Prepare and facilitate formal customer presentations on proposed solutions.
Prepare and conduct customer training when applicable.
Prepare, present, and communicate project details to customers, including price quotations, sales terms, delivery dates, and approval processes.
Investigate and expedite product claims and customer concerns in accordance with company policies; resolve problems and recommend corrective action.
Share information with the company about competitive solutions, promotional materials, sales techniques, pricing, and market policies.
Use CRM capabilities diligently and accurately to record account and sales process information.
Prepare and present an annual formal business plan, including sales forecasts and budget, for company approval.