Global IT Team Lead Workplace Services

Continental

12d

About The Position

As a Global IT Team Lead Workplace Services, you will lead a team of professionals responsible for global workplace services. Reporting directly to the Head of Infrastructure, you will be accountable for the strategic direction, operational excellence, service harmonization, and continuous modernization of the global collaboration landscape. Your role is key in driving simplification, standardization, automation, and cost efficiency across all supported services while ensuring secure, stable, and business‑aligned operations worldwide.

Requirements

Extensive experience in workplace solutions, ideally within Microsoft ecosystem.
Proven leadership experience managing global or distributed technical teams, with strong coaching and people‑development skills.
Strong background in service ownership and operational management of enterprise collaboration applications.
Solid understanding of solution and service architecture across workplace solutions
Demonstrated ability to drive harmonization, standardization, and complexity reduction across global services.
Strong vendor and provider management skills, including SLA steering and high-level technical and commercial discussions.
Experience in workflow automation, cost optimization, cloud service governance, and lifecycle management.
Excellent communication, senior stakeholder management, and strategic consulting capabilities.
Analytical and strategic mindset with strong orientation toward efficiency, quality, security, and continuous improvement.
University degree in Computer Science, Information Systems, or equivalent leadership experience in enterprise IT.

Nice To Haves

Willingness to work in European time zone is required

Responsibilities

Lead, coach, and develop a global team of IT consultants and senior specialists across workplace services
Own the strategic roadmap and oversee end‑to‑end service delivery for services in responsibility, ensuring alignment with enterprise strategy and stakeholder expectations.
Drive service harmonization, standardization, and simplification across regions, reducing complexity and improving user experience.
Ensure stable, secure, compliant, and cost‑efficient operation of all services in scope.
Lead the transformation toward automated, scalable, and globally aligned service processes and architectures.
Manage vendor and service provider relationships at a senior level, ensuring SLA fulfillment, governance adherence, and continuous improvement.
Provide strategic direction for solution architecture across platforms, ensuring consistency with enterprise standards.
Collaborate closely with business units, IT leadership, security, and architecture teams to translate business needs into globally scalable service designs.
Drive continuous service optimization, cost transparency, license efficiency, and technology lifecycle management.
Oversee incident, problem, and change management across all services, ensuring quality, continuity, and professional execution.
Promote adoption of modern digital workplace tools and support change management activities across the organization.
Monitor new capabilities and industry trends within the Microsoft ecosystem and broader productivity landscape and evaluate their strategic impact.