IT Team Lead

The Village Family Service Center • Fargo, ND

6h • Onsite

About The Position

The Village is one of the region's leading non-profit human service organizations. We provide behavioral health and other community services across North Dakota and Minnesota. It's a place where you can build a career and help people at the same time. We are seeking an experienced and forward-thinking Senior Technical Lead - IT to join our team in Fargo, ND. This role serves as both a technical expert and team leader, responsible for guiding the day-to-day operations of IT while shaping the organization's long-term technology strategy. You will play a critical role in ensuring that systems are secure, reliable, and aligned with the needs of a growing, mission-driven organization. In this position, you'll balance hands-on technical work with leadership responsibilities such as supporting end users, managing infrastructure, and leading projects from concept through completion. You'll collaborate across departments to identify opportunities for improved efficiency, stronger data practices, and smarter use of technology, all while fostering a culture of cybersecurity awareness and digital confidence across the organization. This is an ideal opportunity for someone who enjoys solving complex problems, leading initiatives, and making a tangible impact through technology.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 7+ years of progressive IT experience, including systems administration, infrastructure, and end-user support.
• Proven ability to lead IT operations and manage projects in a dynamic environment.
• Strong experience with Microsoft 365, Azure AD, and cloud/hybrid environments.
• Solid understanding of networking (LAN/WAN, VPNs, firewalls, switches).
• Experience with cybersecurity frameworks, risk management, and compliance best practices.
• Strong problem-solving skills with the ability to translate technical concepts into business value.
• Self-starter with a high level of ownership, adaptability, and curiosity for emerging technologies.
• Excellent communication and collaboration skills.

Nice To Haves

• Experience with EHR systems and data integration tools.

Responsibilities

• Lead daily IT operations while providing direction, support, and mentorship to team members.
• Oversee and maintain infrastructure across hardware, software, networks, and cloud environments, ensuring performance, reliability, and security.
• Plan and execute IT projects that support organizational growth, including system improvements, upgrades, and new implementations.
• Provide hands-on technical support and ensure timely resolution of issues through effective ticket management and documentation.
• Manage user access, system configurations, onboarding/offboarding processes, and overall technology lifecycle management.
• Strengthen cybersecurity practices through monitoring, risk assessments, training, and adherence to compliance standards.
• Develop documentation, training materials, and best practices to enhance user experience and organizational technology adoption.
• Partner with internal teams and external vendors to support business intelligence, reporting, and process improvement initiatives.

Benefits

• Medical Insurance for you & your family partially paid by The Village.
• Generous Health Savings Account contribution for eligible employees.
• 100% 403(b) match on contributions up to 5% of pay, available upon hire.
• Voluntary benefits including Dental, Vision, Dependent Care FSA, Critical Illness, Hospital & Accident insurance.
• Employer-paid Short-term disability, Long-term disability, and Life Insurance for employees working 20+ hours/week
• 8 to 9 Paid holidays.
• Starting Paid Time Off (PTO) of 13 days/year.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior