Global IT Support Analyst

Alltech • Nicholasville, KY

23d • Onsite

About The Position

The Global IT Support Analyst is an on-site, full-time role responsible for delivering responsive, high-quality technical support to employees across a global organization. This position partners closely with internal teams to troubleshoot hardware, software, and systems issues, ensuring reliable technology operations and a positive end-user experience.

Requirements

• Degree in Computer Science, related field, or equivalent experience
• Excellent communication skills
• Superior customer service
• Ability to travel approximately 15%
• Keen eye for detail with the ability to follow through
• Willingness to learn and the capacity to multitask

Nice To Haves

• Understanding of Alltech core business processes including Financials and Manufacturing
• Multilingual or Bilingual

Responsibilities

• Utilizing support tools to provide superior desktop support
• Processing support requests submitted by phone, email, chat, and through an online ticketing system
• Providing written and verbal instruction for hardware, operating system, software and connectivity issues
• Maintaining accurate and detailed records of support request and resolution details
• Striving for immediate resolution of presented issues by facilitating the initial troubleshooting process
• Coordinating with additional team members when issues need to be escalated
• Supporting designated plants and offices by visiting each once per year and/or if they have a major project requiring onsite support

Benefits

• Atmosphere of professional and personal development
• 401k plan with generous match
• Flexible spending accounts
• Health savings accounts
• Disability and life insurance
• Two medical plans and two dental plans to select from
• Vision plan
• Paid holidays and vacations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree