Global IT Director

ITW•Norwood, MA

About The Position

Instron seeks a Global IT Director to lead technology strategy, delivery, and modernization across operations worldwide. This role ensures that business applications, data, cybersecurity, and infrastructure effectively support commercial, manufacturing, service, and administrative functions. This role partners with Instron and ITW corporate teams to align technology with global business strategy to ensure technology enables growth through innovation and efficient execution.

Requirements

University degree in Computer Science, Engineering, or related field (master’s level preferred).
10+ years of progressive IT leadership; global or manufacturing experience preferred.
Strong background in ERP/CRM, cloud, cybersecurity, and enterprise infrastructure.
Prior leadership in multi‑country organizations strongly preferred.
Strong business acumen and ability to translate technology into business value.
Deep understanding of enterprise applications and process optimization.
Expertise in cybersecurity, IT operations, cloud, and data governance.
Excellent communication and relationship‑building skills.

Nice To Haves

Experience with the ITW Business Model and 80/20 principles is a plus.

Responsibilities

Strategic Technology Leadership Develop and execute global IT strategy aligned with Instron and ITW priorities.
Serve as senior IT advisor and contribute to long‑term planning.
Maintain a technology roadmap focused on performance, simplification, and cost efficiency.
Enterprise Applications & Business Systems Oversee global applications (ERP, CRM, CPQ, PLM, FSM, finance/reporting).
Ensure processes follow 80/20 principles and support business effectiveness.
Manage application lifecycle, integrations, upgrades, and vendor relationships.
IT Operations & Global Support Lead a global IT team supporting all manufacturing, service, and office locations.
Ensure strong IT service delivery with SLAs, issue resolution, and user satisfaction.
Oversee networks, cloud environments, end‑user computing, and communications platforms.
Cybersecurity & Risk Management Own cybersecurity strategy in partnership with ITW Enterprise Security.
Protect systems, data, and IP through strong controls and compliance.
Maintain disaster recovery and business continuity capabilities.
AI Enablement & Innovation Identify practical AI and automation opportunities to improve productivity and insights.
Introduce governed, safe generative AI tools that deliver measurable business value.
Project & Portfolio Management Oversee global IT project portfolio and resource allocation.
Promote consistent project methodology and change management.
Financial Stewardship Manage global IT operating and capital budgets.
Optimize resource allocation and negotiate cost-effective contracts.
Team Leadership & Vendor Management Build and develop a high‑performing global IT organization.
Manage external partners, MSPs, integrators, and SaaS vendors.
Foster a collaborative, service‑oriented culture aligned with ITW values.