Managing Director, IT Solution Architecture - Global Services

Applied Materials•Santa Clara, CA

1d•Onsite

About The Position

The Managing Director, IT Solution Architecture — Global Services leads the technology strategy, architecture, and delivery partnership for Applied Materials’ global service organization. This role owns the end‑to‑end IT solution landscape supporting a large installed base and 10,000+ field engineers , enabling scalable, reliable, and intelligent service operations. This leader will manage a team of IT solution architects and play a critical role in shaping and executing the migration from a customized SAP CRM and homegrown FSM solutions to SAP S/4HANA–based service capabilities , while introducing AI‑driven innovations that improve service efficiency, uptime, and customer outcomes.

Requirements

12+ years of enterprise IT experience with significant leadership in field service and service operations systems .
Strong experience with SAP service solutions (SAP CRM service and/or S/4HANA Service) and large ERP transformations.
Deep understanding of FSM processes and technician‑centric solutions.
Proven ability to lead global, cross‑functional technology initiatives.
Experience with FSM platforms such as SAP FSM, ServiceMax, Salesforce Field Service, IFS, or similar.
Experience applying AI/ML or GenAI to service operations.
Background in industrial, manufacturing, or semiconductor equipment environments.

Responsibilities

Define and own the target‑state architecture and multi‑year roadmap for global service and field operations.
Modernize fragmented FSM and service solutions into a scalable, standardized SAP S/4HANA service architecture .
Establish architectural standards for service processes, integrations, data, mobility, security, and resilience.
Provide architecture leadership for the SAP S/4HANA service transformation , including transition from customized SAP CRM and legacy FSM tools.
Design integrated service processes spanning installed base, work orders, contracts, warranties, entitlements, parts, billing, and finance.
Partner with SAP program leadership to ensure service requirements are built into the core S/4 journey—not treated as extensions.
Lead FSM capabilities including dispatching and scheduling, technician mobility, guided workflows, parts and logistics integration, and service execution at customer sites.
Ensure solutions support global scale, regional variability, and high‑availability field operations.
Drive practical AI use cases across service operations, such as technician assist, predictive maintenance, scheduling and parts optimization, and case triage.
Ensure AI solutions are secure, governed, and embedded into daily workflows with measurable business impact.
Act as a senior technology partner to Service Operations, Service Product Management, and Finance.
Translate business priorities into clear solution options, roadmaps, and delivery plans.
Oversee delivery governance to ensure quality, adoption, and performance outcomes.
Build, lead, and develop a high‑performing team of solution architects aligned to service domains.
Establish consistent architecture practices, reusable patterns, and strong collaboration across IT and the business.