Managing Director, IT Solution Architecture - Global Services

Applied Materials • Santa Clara, CA

1d • Onsite

About The Position

The Managing Director, IT Solution Architecture — Global Services leads the technology strategy, architecture, and delivery partnership for Applied Materials’ global service organization. This role owns the end‑to‑end IT solution landscape supporting a large installed base and 10,000+ field engineers, enabling scalable, reliable, and intelligent service operations. This leader will manage a team of IT solution architects and play a critical role in shaping and executing the migration from a customized SAP CRM and homegrown FSM solutions to SAP S/4HANA–based service capabilities, while introducing AI‑driven innovations that improve service efficiency, uptime, and customer outcomes.

Requirements

• 12+ years of enterprise IT experience with significant leadership in field service and service operations systems.
• Strong experience with SAP service solutions (SAP CRM service and/or S/4HANA Service) and large ERP transformations.
• Deep understanding of FSM processes and technician‑centric solutions.
• Proven ability to lead global, cross‑functional technology initiatives.
• Experience with FSM platforms such as SAP FSM, ServiceMax, Salesforce Field Service, IFS, or similar.
• Experience applying AI/ML or GenAI to service operations.
• Background in industrial, manufacturing, or semiconductor equipment environments.

Responsibilities

• Define and own the target‑state architecture and multi‑year roadmap for global service and field operations.
• Modernize fragmented FSM and service solutions into a scalable, standardized SAP S/4HANA service architecture.
• Establish architectural standards for service processes, integrations, data, mobility, security, and resilience.
• Provide architecture leadership for the SAP S/4HANA service transformation, including transition from customized SAP CRM and legacy FSM tools.
• Design integrated service processes spanning installed base, work orders, contracts, warranties, entitlements, parts, billing, and finance.
• Partner with SAP program leadership to ensure service requirements are built into the core S/4 journey—not treated as extensions.
• Lead FSM capabilities including dispatching and scheduling, technician mobility, guided workflows, parts and logistics integration, and service execution at customer sites.
• Ensure solutions support global scale, regional variability, and high‑availability field operations.
• Drive practical AI use cases across service operations, such as technician assist, predictive maintenance, scheduling and parts optimization, and case triage.
• Ensure AI solutions are secure, governed, and embedded into daily workflows with measurable business impact.
• Act as a senior technology partner to Service Operations, Service Product Management, and Finance.
• Translate business priorities into clear solution options, roadmaps, and delivery plans.
• Oversee delivery governance to ensure quality, adoption, and performance outcomes.
• Build, lead, and develop a high‑performing team of solution architects aligned to service domains.
• Establish consistent architecture practices, reusable patterns, and strong collaboration across IT and the business.

Benefits

• Supportive work culture that encourages learning, development, and career growth.
• Empowerment to push boundaries and learn every day in a supportive leading global company.
• Programs and support for personal and professional growth.
• Care for employees at work, at home, or wherever they may go.
• Comprehensive benefits package.
• Eligibility for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees