Global Head of Revenue Operations

Mitti • Austin, TX

1d • Hybrid

About The Position

Mitti by SafetyCulture is seeking a hands-on, commercially minded Global Head of Revenue Operations to lead its global Revenue Operations function. Reporting to the Global Head of GTM, this leader will collaborate with the executive team to shape and execute go-to-market strategy and partner across Sales, Customer Success, Marketing, Finance, and Product. The role owns operational cadence and reporting, scalable systems and processes, and the technical and AI roadmaps that enable sellers and improve bookings and rep productivity.

The role will lead and develop a large, diverse global team, manage the Revenue Operations budget, and provide data-driven insights for strategy and executive decisions. It will also build scalable, efficient processes that support public-company requirements in partnership with Finance over the next 12–18 months. This is a hands-on position that participates in executive strategy conversations and is accountable for improving rep productivity; it is not a back-office reporting role.

The position is based in Kansas City or Austin and requires three days a week in a local Mitti office.

Requirements

• 10+ years of experience in Revenue Operations, including 3+ years in a leadership role, with a record of scaling and operationalizing growth systems in global organizations.
• Proven experience leading multifunctional teams, including Salesforce administrators, GTM engineers, systems specialists, and analysts.
• Deep knowledge of GTM systems such as Salesforce, Gong, Zuora, and Claude, and expertise integrating platforms across the entire customer lifecycle.
• Familiarity with marketing and analytics tools such as HubSpot, Customer.io, Segment, Amplitude, Tableau, and Workato, and demonstrated ability to use them for pipeline growth.
• Technical proficiency with SQL; comfortable prototyping and using tools such as Retool and Hex.
• Understanding of quote-to-cash and renewals processes.
• Experience establishing controls that meet public-company standards; IPO readiness and listing experience is mentioned as ideal.
• Ability to translate customer, deal, and pipeline data into clear, actionable insights for leaders at all levels.
• Exceptional collaboration with Sales and Customer Success stakeholders, focused on their success.
• Logical, authentic, empathetic, and trustworthy approach to building relationships with leaders and sellers.
• Demonstrated extreme ownership and ability to deliver results through cross-functional influence.
• Ability to influence effectively across teams and partner closely with the Head of Global GTM on high-impact decisions.
• Deep understanding of revenue teams' challenges and a consistent focus on removing obstacles.
• Strong grasp of scalable agent and AI system design at an engineering level, with the vision to develop robust roadmaps free from technical debt.
• Proficient use of AI tools such as Claude for analytics, insight generation, and team efficiency.

Nice To Haves

• Experience with Python or JavaScript.
• Experience with IPO readiness and listing.

Responsibilities

• Shape go-to-market strategy with the executive team and own operational cadence and reporting.
• Lead the roadmap for GTM Engineering and AI initiatives to increase bookings and rep productivity.
• Provide data-driven insights to sharpen strategy and support executive decision-making.
• Equip sales leaders with actionable data to build individual coaching plans for their teams.
• Partner with Sales Enablement to translate customer and deal data into valuable product feedback.
• Collaborate with Sales, Marketing, Marketing Operations, GTM Finance, and Product to optimize systems that drive pipeline and bookings growth.
• Build scalable, efficient processes that satisfy public-company requirements in partnership with Finance over the next 12–18 months.
• Lead, mentor, and develop a high-performing team.
• Manage the Revenue Operations budget.
• Own the technical and AI roadmaps.

Benefits

• Equity with high growth potential and a competitive salary.
• Flexible working arrangements, with three days a week in a local Mitti office.
• Professional and personal development opportunities, including hackathons, workshops, and lunch-and-learns.
• Support for participation in the community, open-source projects, and industry events.
• Wellbeing initiatives, including EAP services and generous parental leave.
• Quarterly celebrations and team events, plus an annual offsite.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed