Global Head of Card Brand Compliance

U.S. Bank National Association•Charlotte, NC

2d•$143,905 - $169,300

About The Position

The Global Head of Card Brand Compliance is a senior leadership role responsible for establishing and leading the global card brand compliance and technical network management framework for Merchant Payment Services. The role has enterprise-wide accountability for interpreting, assessing, governing, and executing card network rules, operating regulations, technical mandates, compliance programs, and related requirements that support global acquiring, processing, settlement, and payment-volume growth. The leader directly oversees the North America card brand compliance and technical network management organization and establishes global standards, governance, priorities, metrics, and management routines across regions. The position owns the end-to-end network change lifecycle, from requirements intake and interpretation through impact assessment, owner assignment, implementation planning, readiness tracking, certification, evidence management, exception handling, and post-implementation validation. It ensures complex requirements become clear business obligations, technology deliverables, controls, and time-bound plans with appropriate ownership and executive visibility. The role also oversees network requirements, dependencies, compliance obligations, implementation decisions, exceptions, waivers, residual risks, and remediation. The leader oversees compliance monitoring, control design, testing coordination, root-cause analysis, issue management, and sustainable remediation of network-related findings and violations. They partner with Product, Technology, Operations, Risk, Compliance, Legal, Finance, Revenue, Sales, and regional leadership, and work with European and other regional teams to align methodologies, reporting, governance, escalation practices, and implementation expectations while addressing local requirements. As a senior subject matter authority and escalation point, the role represents the organization in significant interactions with payment networks, processors, technology partners, and other external stakeholders. The leader provides executive management visibility into mandate readiness, compliance exposure, implementation risk, potential financial or merchant impacts, technical dependencies, and remediation progress, and advises product and commercial leaders on compliance and technical feasibility for strategic initiatives. The role drives simplification, automation, data quality, and process consistency in network requirement management, traceability, workflow, reporting, documentation, and evidence management. It builds a global community of practice, strengthens enterprise expertise, develops senior talent and succession depth, and fosters accountability, technical excellence, collaboration, risk awareness, and continuous improvement. It balances strategic leadership with oversight of execution details and ensures material network risks and execution gaps are addressed through investment, risk acceptance, or executive decision-making.

Requirements

Eight or more years of banking experience.
Three or more years of management experience.
BA/MBA in finance, business administration, or a related field.

Nice To Haves

Extensive leadership experience in merchant acquiring, card networks, payments, financial services, fintech, or another highly regulated industry, with responsibility for complex enterprise-wide programs, technical capabilities, or compliance functions.
Deep knowledge of card brand rules, merchant acquiring requirements, network operating regulations, technical mandates, authorization, clearing, settlement, data integrity, certification, and compliance program execution.
Experience interpreting and implementing requirements associated with major payment networks, debit networks, and regional card schemes.
Experience translating complex network, regulatory, and technical requirements into business requirements, technology deliverables, controls, governance processes, implementation plans, and executive decisions.
Proven leadership of multidisciplinary and geographically dispersed teams and ability to influence senior stakeholders across business and regional functions.
Knowledge of risk management, control design, compliance monitoring, issue management, remediation, audit readiness, and evidence/documentation standards in a regulated environment.
Experience managing senior-level external relationships, negotiations, implementation issues, and escalations involving card networks, processors, technology partners, or other payment ecosystem participants.
Ability to manage significant compliance issues, network findings, technical implementation delays, remediation programs, and other high-risk or time-sensitive matters.
Strong analytical and strategic decision-making capabilities, including assessing enterprise impact, competing priorities, technical dependencies, financial exposure, and residual risk.
Exceptional executive communication, presentation, and influencing skills, including communicating complex technical and compliance matters to senior and executive leadership.
Success building and leading high-performing teams, developing senior talent, strengthening succession pipelines, and establishing clear performance and accountability expectations.
Experience in a highly matrixed, global organization, balancing enterprise consistency with regional regulatory, legal, market, and payment scheme requirements.
Ability to drive process improvement, automation, data quality, governance, and operational discipline across complex compliance or technical functions.
Strong executive presence, sound judgment, and organizational awareness, with the ability to represent the organization credibly with senior internal and external stakeholders.

Responsibilities

Establish and lead the global card brand compliance and technical network management framework for Merchant Payment Services.
Directly oversee the North America card brand compliance and technical network management organization and set global standards, governance, priorities, metrics, and management routines.
Own the end-to-end network change lifecycle, including requirements intake, interpretation, impact assessment, accountable-owner assignment, implementation planning, readiness tracking, certification, evidence management, exception handling, and post-implementation validation.
Translate card brand and technical requirements into business obligations, technology deliverables, controls, implementation plans, and executive-visible ownership.
Maintain oversight of network requirements, technical dependencies, compliance obligations, implementation decisions, exceptions, waivers, residual risks, and remediation activities.
Lead compliance monitoring, control design, testing coordination, root-cause analysis, issue management, and sustainable remediation of network-related findings and violations.
Partner with Product, Technology, Operations, Risk, Compliance, Legal, Finance, Revenue, Sales, and regional leadership to resolve priorities, manage dependencies, and execute network commitments.
Align methodologies, reporting, governance, escalation practices, and implementation expectations with European and regional teams while addressing local requirements.
Represent the organization in significant interactions with card networks, processors, technology partners, and other external stakeholders.
Provide executive management with visibility into mandate readiness, compliance exposure, implementation risk, financial or merchant impacts, technical dependencies, and remediation progress.
Advise product and commercial leaders on compliance and technical feasibility for new products, partnerships, market expansion, acceptance models, and strategic initiatives.
Drive simplification, automation, data quality, and process consistency across network requirement management, traceability, workflow, reporting, documentation, and evidence management.
Build and develop a global community of practice, strengthen enterprise expertise, develop senior talent and succession depth, and establish accountability and continuous improvement.
Ensure material network risks and execution gaps are identified, escalated, and addressed through appropriate investment, risk acceptance, or executive decision-making.