Global Flagship Accounts Manager

Fortive•Austin, TX

About The Position

The Global Flagship Accounts Manager drives customer retention, growth, and long-term success across an assigned portfolio. The role partners cross-functionally with Sales, Customer Success, Product, and Professional Services to deliver exceptional customer experiences and achieve revenue and retention objectives. Success requires consultative-selling skills, customer advocacy, business acumen, and the ability to manage complex customer relationships throughout the account lifecycle.

Requirements

At least 5 years of account management or customer growth experience in a SaaS organization.
Experience managing enterprise or strategic customer accounts.
Experience managing customer contracts, renewals, and commercial discussions.
Experience driving account expansion through upselling and cross-selling initiatives.
Experience navigating complex sales cycles, procurement processes, and contract negotiations.
Proven ability to meet or exceed revenue, renewal, retention, or growth targets.
Experience using CRM systems such as Salesforce, HubSpot, or similar platforms.

Nice To Haves

Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience.
Experience collaborating across Customer Success, Product, Professional Services, and Sales organizations.
Strong analytical skills and ability to interpret customer data, usage metrics, and business performance indicators.
Familiarity with customer success methodologies and account planning frameworks.
Strong consultative selling, relationship management, and negotiation skills.
Excellent verbal, written, and presentation communication skills.

Responsibilities

Serve as the primary point of contact for assigned customer accounts and build trusted relationships with key stakeholders and decision-makers.
Conduct regular business reviews to understand customer objectives, challenges, and growth opportunities.
Develop and execute account plans that drive customer retention, expansion, and long-term success.
Drive renewals and identify upsell and cross-sell opportunities across software solutions, subscriptions, and professional services.
Meet or exceed revenue, retention, and growth targets through proactive pipeline management.
Monitor customer health and proactively address risks that could affect customer satisfaction or retention.
Collaborate with Customer Success and Support teams to resolve issues and ensure a positive customer experience.
Educate customers on industry trends, best practices, and new product capabilities that support their business goals.
Maintain accurate sales forecasts, pipeline activity, customer records, and account plans within CRM systems.
Partner with Product, Marketing, Solution Engineering, Professional Services, Legal, and Finance teams to align solutions with customer needs.
Gather and communicate customer feedback, market insights, and product enhancement requests to internal stakeholders.