Global Facilities Manager

Verra Mobility•Mesa, AZ

19h

About The Position

The Manager, Global Facilities is a hands-on facilities management leader responsible for reliable day-to-day operations across a geographically dispersed portfolio of corporate offices, operations centers, field locations, and specialized environments. The role leads maintenance, janitorial, workplace services, moves, adds and changes (MAC), and smaller facilities improvement projects, while bringing practical facilities expertise to remote site operations and strengthening preventive service delivery. It also supports major projects as business needs require. Working closely with local site managers, IT, Security, HR, Finance, and business leaders, this role ensures facilities are safe, well-maintained, responsive to local needs, and aligned with company standards. The manager oversees facilities programs and vendors, coordinates projects and infrastructure needs, supports real estate and space decisions, manages operating budgets and reporting, and supervises a small team of facilities administrators and workplace support personnel. The position promotes a proactive, accountable, collaborative, and service-oriented facilities operating model, with clear standards, escalation processes, risk management, and continuous improvement. The ideal candidate works in alignment with Verra Mobility’s values: Own It, Do What’s Right, Choose Courage Over Comfort, and Win Together.

Requirements

At least 5 years of progressive, hands-on facilities management experience.
Demonstrated experience directly managing multi-site facilities operations across multiple geographic regions, including remote sites, with responsibility for maintenance, janitorial services, MAC, vendors, and facilities projects.
Experience coordinating facilities improvements and collaborating with internal teams and specialized project managers.
Strong knowledge of building systems, facilities operations, and workplace environments.
Experience partnering with IT and Security on infrastructure-related initiatives.
Strong financial acumen, including budgeting, forecasting, and cost optimization.
Excellent communication, collaboration, and practical problem-solving skills.
A positive, service-oriented approach and ability to supervise a small team.

Nice To Haves

Professional certifications such as IFMA (CFM/FMP), BOMA RPA, or PMP.

Responsibilities

Oversee day-to-day operations across geographically dispersed facilities, ensuring safety, reliability, and consistent service delivery.
Establish and implement standards for maintenance, janitorial services, workplace moves, adds and changes (MAC), and operational performance.
Manage preventive and corrective maintenance programs in compliance with local regulations and corporate policies.
Oversee maintenance of critical building systems, including HVAC, electrical, plumbing, life safety, and access control, working with qualified vendors and local resources to support operational uptime.
Establish and maintain consistent processes for facilities service delivery, project coordination, and reporting across sites.
Maintain scopes, schedules, budgets, and reporting for assigned facilities improvement projects.
Coordinate facilities improvements and infrastructure needs with local site managers, Facilities, IT, Security, and other stakeholders.
Drive a proactive and accountable facilities operating model with consistent service standards and clear escalation processes.
Lead smaller facilities improvement projects and routine workplace changes; coordinate with dedicated project management resources on major relocations, expansions, and capital projects, and lead larger projects when needed.
Ensure initiatives are delivered within scope, schedule, and budget.
Coordinate vendor schedules, work quality, project changes, and delivery across concurrent assigned facilities initiatives.
Coordinate changes in site and business requirements during facilities project execution.
Partner with IT and Security on infrastructure deployments, including network upgrades, access control, and smart building technologies.
Provide local facilities knowledge to support space planning and workplace decisions, including facility conditions, seating capacity, and operational constraints.
Maintain relationships with site leaders to understand local facilities needs and anticipated operational changes.
Coordinate facilities aspects of relocations, consolidations, and expansions with real estate and project leads.
Lead global procurement efforts, including RFP development, vendor selection, and contract negotiation.
Manage facilities vendors and integrated facilities management (IFM) service providers through defined SLAs, KPIs, and quality metrics.
Drive cost optimization through strategic sourcing, vendor consolidation, and performance management.
Maintain a global risk register for facilities operations and infrastructure projects, identifying and mitigating risks to business continuity.
Ensure compliance with regulatory, environmental, and safety requirements across multiple jurisdictions.
Partner with EHS, Security, and HR on safety programs, emergency preparedness, and incident response.
Support business continuity planning through proactive risk identification and mitigation strategies.
Manage assigned facilities operating budgets and support capital budget planning with Finance and project leads.
Track facilities service costs, operating expenses, and assigned project financial performance, including forecasts and variances.
Provide structured reporting on maintenance, janitorial services, vendor performance, facilities KPIs, risks, and spend.
Supervise, coach, and prioritize the work of a small team of facilities administrators and workplace support personnel while coordinating vendors and local site contacts.
Serve as a key liaison between Facilities, IT, Finance, HR, and executive leadership.
Foster a collaborative, service-oriented culture built on practical problem-solving, accountability, and continuous improvement.
Deliver high-quality workplace environments that enhance employee experience and productivity.