Global Customer Quality Manager

Jabil•Tampa, FL

About The Position

The Global Customer Quality Manager at Jabil, Inc. leads customer quality assurance and relationships across global operations. The role supports customer satisfaction by driving continuous improvement, resolving quality issues, and serving as the primary quality interface for key customers. The manager develops and maintains customer quality strategies aligned with Jabil's quality management system, leads investigations and corrective actions, monitors quality metrics, and conducts customer reviews. The role partners with cross-functional and operations teams throughout the product lifecycle, contributes to new product introduction, supports customer audits, and mentors quality team members. International travel is required as needed, with travel stated as up to 25–30% of the time.

Requirements

Bachelor's degree in Engineering (Electrical, Mechanical, or Industrial), Quality Management, or a related technical field.
At least 8–10 years of progressive quality management experience in manufacturing.
Experience in a global, customer-facing quality role and a track record of building and maintaining effective customer relationships.
In-depth knowledge of quality management systems, such as ISO 9001, ISO 14001, and ISO 45001, and tools such as FMEA, SPC, MSA, 8D, and PPAP.
Expertise in root cause analysis methodologies and corrective and preventive action processes.
Strong analytical skills, including interpreting complex data, identifying trends, and supporting data-driven decisions.
Excellent communication, presentation, and interpersonal skills, including the ability to interact effectively with all organizational levels and external customers.
Leadership and team management skills, including the ability to influence and motivate cross-functional teams.
Ability to travel up to 25–30% of the time.
Proficiency in English.

Nice To Haves

Master's degree.
Manufacturing experience in electronics manufacturing services (EMS) or a similar high-volume, complex manufacturing industry.
Prior experience in the renewable energy industry.
Six Sigma Green Belt or Black Belt certification.
ASQ certification, such as CQM/OE or CQA.
Additional language skills.

Responsibilities

Develop, implement, and maintain global customer quality strategies, policies, and procedures aligned with Jabil's quality management system.
Serve as the primary contact for assigned key customers on quality matters, including performance reviews, issue resolution, and corrective actions.
Lead cross-functional teams to investigate, analyze, and resolve complex customer quality issues in a timely and effective manner.
Manage the customer complaint process from receipt and investigation through root cause analysis, corrective and preventive actions, and verification of effectiveness.
Monitor and report customer quality metrics, identify trends, and implement improvements.
Conduct customer quality reviews, present performance data and improvement initiatives, and address concerns.
Collaborate with operations teams to understand customer requirements and ensure quality expectations are met throughout the product lifecycle.
Participate in new product introduction processes to support design for quality and manufacturability and establish quality control plans.
Drive continuous improvement based on customer feedback, internal audits, and industry best practices.
Support and participate in external customer audits and assessments, ensuring compliance with customer-specific requirements.
Mentor and develop quality team members and foster a culture of continuous improvement and customer focus.
Travel internationally as required to support customer engagements and global quality initiatives.