Customer Quality Manager

Hyve Solutions•Las Vegas, NV

About The Position

The Customer Quality Manager oversees quality and environmental management compliance, including ISO compliance and internal manufacturing quality management. The role provides ISO 9001 training, ensures audit responses are resolved properly and on time, manages compliance documentation and records, and supports corrective and preventive actions. It also works with senior leadership on strategic plans and objectives, oversees quality supervisors and leads, and promotes continuous quality improvement. The manager develops and maintains management-review metrics, conducts root-cause analysis and problem resolution, and helps ensure work areas are clean and production schedules are met.

Requirements

Bachelor of Arts degree or equivalent in Engineering or a related field.
Typically, a minimum of 5 years of relevant experience.
Solid understanding of product manufacturing.
Working knowledge of maintaining ISO 9001 and other agency standards.
Advanced understanding of manufacturing processes, influences, and containment tactics.
Proficiency in creating, manipulating, and displaying spreadsheets.
Strong data collection and analytical skills supporting root-cause analysis and problem resolution.
Ability to work as business needs require, which may include long days, occasional evenings and weekends, and occasional business or training travel.

Nice To Haves

Experience or knowledge in computer electronics is a plus.

Responsibilities

Maintain ISO compliance for Quality and Environmental management and oversee internal manufacturing quality management.
Provide training on ISO 9001.
Ensure audit responses are closed out properly and in a timely manner.
Participate with senior leadership in establishing strategic plans and objectives.
Manage document control for agency compliance, training records, and calibration logs.
Influence the development of corrective and preventive actions and measure their effectiveness in ensuring conformity with quality specifications.
Manage the activities and objectives of Quality supervisors and leads.
Coach subordinates to maintain a continuous quality improvement environment.
Complete 8D reports and Material Declaration Sheets when necessary.
Implement and maintain metrics for Management Review.
Interpret and execute policies and procedures that affect subordinate work.
Ensure work areas are clean and free of debris.
Maintain employee morale to ensure processes are completed as scheduled.