Global Corporate Trust (GCT) Escrow Relationship Manager
About The Position
The Global Corporate Trust (GCT) Escrow Relationship Manager develops and maintains Corporate Trust client relationships in conjunction with business development officers, focusing on managing the value of those relationships to the organization. The role reviews and accepts new client relationships in accordance with business line account acceptance policies and procedures and provides service tailored to client needs and expectations. It partners with new business development staff on conversations with existing and prospective clients, identifies business risks and operational challenges, and takes steps to mitigate risks and improve operating systems and processes. The role also coordinates operational changes within the unit. It may include responsibility for revenue, new-business, and expense goals, as well as managing, hiring, or training staff. The position requires working from a U.S. Bank location three or more days per week. Candidates hired to perform activities regulated by the Cayman Islands Monetary Authority may be required to disclose professional-body memberships, references, and certain criminal, regulatory, legal, or disciplinary history during recruitment, where permitted by applicable policies.
Requirements
- Bachelor’s degree or equivalent work experience.
- Typically eight or more years of relevant experience.
Nice To Haves
- Thorough knowledge of corporate trust and investment instruments.
- Thorough knowledge of account management, trust operations, project management, and legal regulations.
- Thorough knowledge of the applicable trust line of business, its products, processes, and related bank and regulatory regulations.
- Ability to develop new business.
- Effective management skills, including planning, budgeting, and people management.
- Ability to resolve complex problems with minimal guidance.
- Ability to communicate quickly with clients to resolve client issues and disputes.
- Effective interpersonal, verbal, and written communication skills.
Responsibilities
- Develop and maintain Corporate Trust client relationships in conjunction with business development officers, managing the value of those relationships to the organization.
- Review and accept new client relationships in accordance with business line account acceptance policies and procedures.
- Provide quality service responsive to client needs, wants, and expectations; resolve problems quickly and effectively.
- Partner with new business development staff in conversations with existing and prospective clients.
- Identify business risks and operational challenges and take steps to mitigate risk and improve operating systems and processes.
- Coordinate the development and implementation of operational changes within the unit.
- May meet revenue, new-business, and expense goals.
- May manage staff, hire new staff, and/or train staff to meet business objectives.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation, from two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
